SolarWinds^® Take Control is a fast, powerful, and safe remote support solution that gives you the ability to offer clients IT support from wherever you are. 

Take Control offers both unattended (behind the scenes) and attended (with user present) support. Unattended support can be initiated with a single click to a registered device, and access to unlock that machine using our Secrets Vault feature.

Attended remote support includes great communication capabilities, like live chat and VoIP, as well as fine-tuned visibility into users’ monitors and machines.  

For either type of access, our Tech Console and Remote Viewer put the tools techs need to diagnose and resolve issues right at their fingertips – from detailed system information to editable registries, Take Control gives techs a clear view into systems to offer great support. 

New users can request support through a “Get Support” button on your website, or by contacting your team and connecting through a 6-digit PIN. Once user devices are registered in Take Control, they can request support via a system tray icon, or chat. Incoming requests can be automatically routed to specific technicians, and technicians can easily pass requests to other technicians if an issue needs to be escalated.

Managing support requests is easy with Take Control. Once a support request has been made, Take Control provides you with the ability to open a lightweight live-chat window or VoIP call to engage with clients, should questions come up. While they are waiting for support, they can see their place in the support queue and an estimate of wait time. Technicians can also easily transfer files to the user, share their monitor, or even use a laser pointer to highlight things on the user’s screen.

All user-facing elements of Take Control can be branded by the MSP. Terms of Service, automated emails, and reports can be customized and set to send per the MSP’s schedule. Take Control can be organized by department or technician with multi-layer authentication set to help ensure user security. 

For a comprehensive comparison, visit our comparison webpage. Here are a few of the main differences that could help you decide which is right for your business:

Yes, with Take Control Plus, you can offer this capability for up to 10 users.

No. All Take Control or Take Control Plus licenses are used by all users/technicians; a license is not attached to a particular user. What this means is that all the settings and configurations are shared by all techs (except permissions, which can be set individually). Since Take Control does not include all the features of Take Control Plus and supports fewer agent-installed endpoint machines, all licenses must be of the same type.

SolarWinds offers 24/7 chat support and a  Customer Success Center that features a comprehensive  Take Control Help Center. Take Control Plus owners also can submit cases to our Support team and speak with them live. We also offer many free courses to help you grow your business with MSP Institute.

Take Control documentation can be found with our release documentation. 

Yes, and you can easily do that from within the product. Just go to your Account in the Admin Area and select “Licensing Information”. From there, you can easily add additional licenses, or upgrade from Take Control to Take Control Plus.

Yes, you can record sessions. For Take Control, they can only be stored locally where are with Take Control Plus there is unlimited storage for up to two years. 

Take Control and Take Control Plus support GDPR readiness and HIPAA compliance. They also meet FIPS (140-2) cryptographic standards and our operations are ISO27001 compliant. 

You can see full pricing on our webpage – just select month-to-month or annual pricing, and the currency you need.

Yes! When you buy Take Control or Take Control Plus from your free trial, you’ll be guided through a typical electronic commerce flow, where you can add a credit card that will be automatically charged.