Make Running an IT Service Business Look Effortless

MSP Manager Helps You Solve Your Customers’ IT Issues Quickly and Efficiently 

 

Try It Free


Help Desk Software That Gets Out of Your Way

MSP Manager screenshots on desktop and mobile devices

You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead.

SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients loyal with features like:

  • Intuitive, lightweight ticketing
  • Batch billing exports
  • Customer and knowledge management
  • Mobile applications
  • Reporting dashboards
  • Scheduling that exports to external calendar programs
  • Branded customer portal
  • And more
msp manager screenshot

Quick, Efficient Ticketing

Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up. MSP Manager provides a quick ticket feature that you can access from any screen whenever you need it. It captures the essential information, like the customer's name and service items as well as the ticket details, then lets you get back to work in seconds. That adds up to radically improved efficiency—and more profit for your business.

Better Service On the Go

The MSP Manager Mobile app puts the information technicians need to solve customer problems right at their fingertips. From the app, they can open and work tickets, track their time, view customer information and ticket histories, access device details and passwords, and much more. And you can even set up push notifications to immediately alert technicians when a ticket is assigned to them or an issue status changes.

msp business data laptop
msp billing screenshot

Simplify Your Billing

How long does your staff spend invoicing and billing? A few hours? Days even? MSP Manager helps cut down your billing time. It tracks every billable moment, lets you apply the correct contract rates and, when the time comes, makes it simple to batch export invoices directly to your accounting software.

Get Going in a Fraction of the Time

Many help desk systems require training—hours or even days—before your team can start reaping the benefits. We’ve designed the system to get you up and running as soon as possible.  

msp help laptop
Our Customers Love Us

MSP Manager makes creating and updating tickets easy. Automation has simplified our billing process.

 SMBIT Support, CEO SMBIT, LLC
The Features That Make Running Your IT Business Painless
Billing
Customer Management
Customer Portal
Dashboard
Mobile Apps
Scheduling
Ticketing

Related Information

cloud backup solutions Cloud backup solutions from Solarwinds MSP (formerly LOGICnow) offer security, speed, and efficiency in the data backup and disaster-recovery process. Learn more!

backup and disaster recovery solutions Use SolarWinds MSP (formerly LOGICnow) as your backup and disaster recovery solution. Backup services don't just save your data; they protect an investment that can be costly if lost.

network security audit software Network security audit software such as MSP Risk Intelligence from SolarWinds MSP provides your clients data driven dollar-based information security data.

encrypted online storage MSP Backup & Recovery from SolarWinds MSP offers encrypted online storage and cloud backup solutions that are truly secure and flexible.

remote installation software Remote installation software from SolarWinds MSP enables the full management of operating systems and software applications for remote devices and users.

it risk management Use SolarWinds MSP as the remote management solution in your business. IT risk management is the application of risk management practices into your IT organization.

Backup and Recovery Solutions

If you are looking for backup and recovery solutions, trust a company with software that offers data protection, redundant backup and the ultimate in data security. SolarWinds MSP (formerly LOGICnow) provides all of these features and more through its managed IT services. Our cloud-based protection ensures your data is always secure and available, even in times of disaster.

Sign up for a free trial today!

Read full article...
Backup Technology from SolarWinds MSP

SolarWinds MSP (formerly LOGICnow) offers trusted solution in backup and disaster recovery technology. If you're seeking reliable, secure and streamlined online backup software, look no further. Our cloud-based services help ensure all of a client's important data is copied and ready for recovery if disaster strikes. Here is more information about the importance of backup technology. 

Read full article...
Remote Support Software From SolarWinds MSP

Are you a managed services provider looking for remote support software that will help you better monitor and manage customer networks? Look no further than SolarWinds MSP (formerly LOGICnow), the world's leading integrated IT Service Management platform. 

Our cloud-based platform arms you with the tools you need to gain constant visibility into the networks you manage with up-to-date monitoring capabilities.

Read full article...

Get Started with MSP Manager

Save time supporting your customers and managing your business.

Start Your Free Trial