Make Running an IT Service Business Look Effortless

MSP Manager Helps You Solve Your Customers’ IT Issues Quickly and Efficiently 

 

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Help Desk Software That Gets Out of Your Way

MSP Manager screenshots on desktop and mobile devices

You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead.

SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients loyal with features like:

  • Intuitive, lightweight ticketing
  • Batch billing exports
  • Customer and knowledge management
  • Mobile applications
  • Reporting dashboards
  • Scheduling that exports to external calendar programs
  • Branded customer portal
  • And more
msp manager screenshot

Quick, Efficient Ticketing

Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up. MSP Manager provides a quick ticket feature that you can access from any screen whenever you need it. It captures the essential information, like the customer's name and service items as well as the ticket details, then lets you get back to work in seconds. That adds up to radically improved efficiency—and more profit for your business.

Better Service On the Go

The MSP Manager Mobile app puts the information technicians need to solve customer problems right at their fingertips. From the app, they can open and work tickets, track their time, view customer information and ticket histories, access device details and passwords, and much more. And you can even set up push notifications to immediately alert technicians when a ticket is assigned to them or an issue status changes.

msp business data laptop
msp billing screenshot

Simplify Your Billing

How long does your staff spend invoicing and billing? A few hours? Days even? MSP Manager helps cut down your billing time. It tracks every billable moment, lets you apply the correct contract rates and, when the time comes, makes it simple to batch export invoices directly to your accounting software.

Get Going in a Fraction of the Time

Many help desk systems require training—hours or even days—before your team can start reaping the benefits. We’ve designed the system to get you up and running as soon as possible.  

msp help laptop
Our Customers Love Us

MSP Manager makes creating and updating tickets easy. Automation has simplified our billing process.

 SMBIT Support, CEO SMBIT, LLC
The Features That Make Running Your IT Business Painless
Customer Management
Customer Portal
Dashboard
Mobile Apps
Scheduling
Ticketing
Billing

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