Make Running an IT Service Business Look Effortless

MSP Manager Helps You Solve Your Customers’ IT Issues Quickly and Efficiently 

 

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Help Desk Software That Gets Out of Your Way

MSP Manager screenshots on desktop and mobile devices

You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead.

SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients loyal with features like:

  • Intuitive, lightweight ticketing
  • Batch billing exports
  • Customer and knowledge management
  • Mobile applications
  • Reporting dashboards
  • Scheduling that exports to external calendar programs
  • Branded customer portal
  • And more
msp manager screenshot

Quick, Efficient Ticketing

Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up. MSP Manager provides a quick ticket feature that you can access from any screen whenever you need it. It captures the essential information, like the customer's name and service items as well as the ticket details, then lets you get back to work in seconds. That adds up to radically improved efficiency—and more profit for your business.

Better Service On the Go

The MSP Manager Mobile app puts the information technicians need to solve customer problems right at their fingertips. From the app, they can open and work tickets, track their time, view customer information and ticket histories, access device details and passwords, and much more. And you can even set up push notifications to immediately alert technicians when a ticket is assigned to them or an issue status changes.

msp business data laptop
msp billing screenshot

Simplify Your Billing

How long does your staff spend invoicing and billing? A few hours? Days even? MSP Manager helps cut down your billing time. It tracks every billable moment, lets you apply the correct contract rates and, when the time comes, makes it simple to batch export invoices directly to your accounting software.

Get Going in a Fraction of the Time

Many help desk systems require training—hours or even days—before your team can start reaping the benefits. We’ve designed the system to get you up and running as soon as possible.  

msp help laptop
Our Customers Love Us

MSP Manager makes creating and updating tickets easy. Automation has simplified our billing process.

 SMBIT Support, CEO SMBIT, LLC
The Features That Make Running Your IT Business Painless
Ticketing
Billing
Customer Management
Customer Portal
Dashboard
Mobile Apps
Scheduling

Related Information

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it risk management IT risk management is the application of risk management practices into your organization by managing and assessing the risks that come with IT.

backup and disaster recovery solutions Try the disaster recovery and backup solutions for reading into your clients' data offered by SolarWinds MSP (formerly LOGICnow)! Keep data safe even during the worst-case scenario by backing up and archiving.

network security Network security is the process of protecting a computer network infrastructure against network intrusion.

remote installation software Remote installation software from SolarWinds MSP enables the full management of operating systems and software applications for remote devices and users.

Backup and Recovery Solutions on One Platform

If you are looking for backup and recovery solutions, trust a company with software that offers data protection, redundant backup and the ultimate in data security. SolarWinds MSP (formerly LOGICnow) provides all of these features and more through its managed IT services. Our cloud-based protection ensures your data is always secure and available, even in times of disaster.

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Backup Technology from SolarWinds MSP

As an MSP, data backup is an important part of managing your clients' information. That's why it's important to make sure you're using backup technology that will simplify your data management and enable you to recover files faster. 

With SolarWinds MSP's (formerly LOGICnow) backup solutions, your business can more easily manage data, recover files faster and more.  

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Cloud Backup Solutions From SolarWinds MSP

Lost or corrupt data can paralyze a company. That’s why it is critical to have a contingency plan.

Cloud backup solutions from SolarWinds MSP (formerly LOGICnow) protect valuable data by sending copies of the information to a cloud-based server located at an offsite datacenter. The original content is still available for users, and because the data is backed up to a remote location, it is safeguarded from events that can ruin the data, such as theft, fire, natural disasters, and even spilled water or coffee. It also allows for continued data access, even in the event of a file loss or system failure.

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