Make Running an IT Service Business Look Effortless

MSP Manager Helps You Solve Your Customers’ IT Issues Quickly and Efficiently 

 

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Help Desk Software That Gets Out of Your Way

msp manager screenshoot

You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead.

SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients loyal with features like:

  • Intuitive, lightweight ticketing
  • Batch billing exports
  • Customer and knowledge management
  • Mobile applications
  • Reporting dashboards
  • Scheduling that exports to external calendar programs
  • Branded customer portal
  • And more
msp manager screenshot

Quick, Efficient Ticketing

Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up. MSP Manager provides a quick ticket feature that you can access from any screen whenever you need it. It captures the essential information, like the customer's name and service items as well as the ticket details, then lets you get back to work in seconds. That adds up to radically improved efficiency—and more profit for your business.

Make Informed Business Decisions

SolarWinds MSP wants you to make the best choices for your business. We’ve created clear, powerful reports that give you a complete picture of the health of your IT service business. You’ll have the data you need to bill enough, plan for customer demand, track your billing and financial info, and much more.

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msp billing screenshot

Simplify Your Billing

How long does your staff spend invoicing and billing? A few hours? Days even? MSP Manager helps cut down your billing time. It tracks every billable moment, lets you apply the correct contract rates and, when the time comes, makes it simple to batch export invoices directly to your accounting software.

Get Going in a Fraction of the Time

Many help desk systems require training—hours or even days—before your team can start reaping the benefits. We’ve designed the system to get you up and running as soon as possible.  

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The Features That Make Running Your IT Business Painless