MSP Manager

Make Running an IT Service Business Look Effortless.

Solve Your Customers' IT Issues Quickly and Efficiently

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Manager makes you a lifesaver
MSP Manager Dashboard

Help Desk Software That Gets Out of Your Way

You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead.

SolarWinds® MSP Manager breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients loyal with features like:

  • Intuitive, lightweight ticketing
  • Batch billing exports
  • Customer and knowledge management
  • Mobile applications
  • Reporting dashboards
  • Scheduling that exports to external calendar programs
  • Branded customer portal
  • And more

Key Features

Customer Management

Access all of your customer knowledge from one IT service management system.

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Customer Portal

Make life convenient for your customers with your own brandable customer portal.

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Dashboard

Keep on top of your business’ health with crystal-clear dashboards and reports.

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Mobile Apps

Solve issues fast while onsite with our MSP Manager mobile app.

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Scheduling

Simplify logistics with easy and quick scheduling.

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Ticketing

Capture the essentials with quick ticketing that lets you get back to work.

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Billing

Streamline your billing with batch invoicing.

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What This Means for Your Business

MSP Manager on a laptop

Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up. MSP Manager provides a quick ticket feature that you can access from any screen whenever you need it. It captures the essential information, like the customer's name and service items as well as the ticket details, then lets you get back to work in seconds. That adds up to radically improved efficiency—and more profit for your business.

The MSP Manager Mobile app puts the information technicians need to solve customer problems right at their fingertips. From the app, they can open and work tickets, track their time, view customer information and ticket histories, access device details and passwords, and much more. And you can even set up push notifications to immediately alert technicians when a ticket is assigned to them or an issue status changes.

Managing accounts on a laptop
msp help laptop

How long does your staff spend invoicing and billing? A few hours? Days even? MSP Manager helps cut down your billing time. It tracks every billable moment, lets you apply the correct contract rates and, when the time comes, makes it simple to batch export invoices directly to your accounting software.