MSP Manager
Make Running an IT Service Business Look Effortless.
Solve Your Customers' IT Issues Quickly and Efficiently
Help Desk Software That Gets Out of Your Way
You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead.
SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients loyal with features like:
- Intuitive, lightweight ticketing
- Batch billing exports
- Customer and knowledge management
- Mobile applications
- Reporting dashboards
- Scheduling that exports to external calendar programs
- Branded customer portal
- And more
Key Features
Customer Management
Access all of your customer knowledge from one IT service management system.
This includes
- Knowledge management
- Contact information
- Customer locations
Customer Portal
Make life convenient for your customers with your own brandable customer portal.
This includes
- An intuitive interface
- Ticket creation
- Ticket status updates
- Mobile application
Dashboard
Keep on top of your business’ health with crystal-clear dashboards and reports.
This includes
- User dashboard
- Time logging
- Contract utilization
- Revenue forecasting
- Detailed customer statistics
- Employee statistics
Mobile Apps
Solve issues fast while onsite with our MSP Manager mobile app.
This includes
- Fast ticket generation and management
- Push notifications
- Easy time tracking
- Detailed customer information
- Device and system information
Scheduling
Simplify logistics with easy and quick scheduling.
This includes
- Quick appointment scheduling
- Appointment detail tracking
- Billable time tracking
- Billable time tracking
- Appointment overviews for all staff
Ticketing
Capture the essentials with quick ticketing that lets you get back to work.
This includes
- Quick ticketing
- Email-to-ticket creation
- Ticket details
- Time tracking
- Dashboard overview
Billing
Streamline your billing with batch invoicing.
This includes
- Accurate and easy billing
- Batch exporting
- Sample invoices
- Detailed, clear Invoices sent to clients
- Integrations with multiple accounting software programs
What This Means for Your Business
Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up. MSP Manager provides a quick ticket feature that you can access from any screen whenever you need it. It captures the essential information, like the customer's name and service items as well as the ticket details, then lets you get back to work in seconds. That adds up to radically improved efficiency—and more profit for your business.
The MSP Manager Mobile app puts the information technicians need to solve customer problems right at their fingertips. From the app, they can open and work tickets, track their time, view customer information and ticket histories, access device details and passwords, and much more. And you can even set up push notifications to immediately alert technicians when a ticket is assigned to them or an issue status changes.
How long does your staff spend invoicing and billing? A few hours? Days even? MSP Manager helps cut down your billing time. It tracks every billable moment, lets you apply the correct contract rates and, when the time comes, makes it simple to batch export invoices directly to your accounting software.
