N-able Take Control Which version of Take Control is right for you?
N‑able™ Take Control® and N‑able Take Control Plus® are both designed to offer robust remote support features. The following comparison chart can help you decide which solution is right for you.
Take Control vs Take Control Plus
Overview
Overview
Take Control Take Control Plus Multiplatform support (Windows, Mac, iOS, Android, and Linux) Attended support via downloaded applets Unattended support via installed agents Endpoint Agents per license 50 500 Registered users per license Unlimited Unlimited Native mobile app (iOS & Android) Fast connections (seconds) Ability to provide support from Android and iOS devices Ability to connect to Android and iOS devices End-user logins for your customers per license 0 10 Supports six languages Panic Button (10 hrs)
Branding & configurations
Branding & configurations
Take Control Take Control Plus Branding and customization of agent & applet components Support request button for your website Mass deployment of agents to machines Bulk management of Take Control agent settings Customized emails and alerts Default configurations for new agents Ability to organize by departments Customize your Terms of Service Automatic customer report sending IP access control
Security
Security
Take Control Take Control Plus Support for GDPR readiness Support for HIPAA compliance AES-256 and TLS1.2 data encryption Multilayer authentication, including 2FA Sessions can be created only by authorized users Ability to lock PC Ability to prevent auto-sleep, auto-lock, and inactivity disconnects Clipboard deletions at the end of each session Idle sessions timeout control
Management & reporting
Management & reporting
Take Control Take Control Plus Video session recording Stored locally only Unlimited storage for up to two years Ability to search and review session histories via report Up to 6 months Flexible technician creation and permissions Efficient Device Creation Secrets Vaults Post-session surveys for technicians Calling cards Deferred support requests Session history export to .xls file Real-time session dashboard with kiosk mode Survey summaries Tech performance reports PIN code expiration options
Customer experience
Customer experience
Take Control Take Control Plus Simple PIN connect to unenrolled devices Support request button for your website Keyboard tray support request button Ability to send session links via email In-session chat QuickStart guide for customers (in startcontrol.com) Pre-session chat Show customer position in request queue in Applet Show customer expected wait time in request queue VoIP calling Remote audio Customizable in-session or post-session surveys
Session management
Session management
Take Control Take Control Plus One-click session access from enrolled devices Multisession handling Searchable session notes Session recordings Local Storage Only Cloud storage Missed session notifications Hide wallpaper Full screen/fit screen view Block remote keyboard and mouse Laser pointer Ability to lock PC On-screen link to keyboard shortcuts Ability to transfer sessions between technicians Technician screen sharing (attended sessions) Switch presenter role at the Applet Port forwarding RDP forwarding Ability to pause session Ability to blank screen Change terminal services session
Support tools & features
Support tools & features
Take Control Take Control Plus Remote printing for Mac or Windows 4K+ remote monitor support 24-bit true-color support Dynamic multimonitor support Automatic color and quality adjustment depending on bandwidth Automatic keyboard mapping translation Force reboot and reconnect in safe mode, if necessary File Transfer (copy/paste & drag/drop) PowerShell/CMD Shell with SYSTEM privileges Send CTR-ALT-DEL Windows 8 & 10 Commands Ability to prevent auto-sleep, auto-lock, and inactivity disconnects Access to basic system info (OS, CPU, RAM, network, disk space) Terminal session success with user access selection Run local batch script (system shell session) Script execution engine (one-to-many scripting) Registry editing Access to deep system information (processes, network, applications, and more) System health information (storage, core perf. issues, etc.) Windows event logs and updates PowerShell advance scripting engine Take Control proxy Mobile config file upload
Support resources
Support resources
Take Control Take Control Plus In-app guides Customer Success Center & Help Center QuickStart guide Highly active product development team 24/7 chat support 24/7 phone and chat support
Integrations & APIs
Integrations & APIs
Take Control Take Control Plus Deferred support API History API: automatic data export to PSA
Take Control Integrated – N‑central vs Take Control Integrated – RMM (+advanced RBM)*
*Since now all RMM customers have access to both Take Control and Advanced RBM (powered by Take Control), the set of features provided by these two together are identical to the features provided by Take Control for N‑central.
Overview
Overview
Take Control Integrated N‑central Take Control Integrated RMM (+advanced RBM)* Multiplatform support (Windows, Mac, iOS, Android, and Linux) Attended support via downloaded applets Unattended support via installed agents Endpoint Agents per license Licensed per endpoint Licensed per endpoint Registered users per license At the Integrator At the Integrator Native mobile app (iOS & Android) Fast connections (seconds) Ability to provide support from Android and iOS devices Ability to connect to Android and iOS devices End-user logins for your customers per license Supports six languages Panic Button (10 hrs)
Branding & configurations
Branding & configurations
Take Control Integrated N‑central Take Control Integrated RMM (+advanced RBM)* Branding and customization of agent & applet components Support request button for your website Mass deployment of agents to machines At the Integrator At the Integrator Bulk management of Take Control agent settings At the Integrator At the Integrator Customized emails and alerts Default configurations for new agents At the Integrator At the Integrator Ability to organize by departments At the Integrator (Clients & Site) At the Integrator (Clients & Site) Customize your Terms of Service Automatic customer report sending IP access control
Security
Security
Take Control Integrated N‑central Take Control Integrated RMM (+advanced RBM)* Support for GDPR readiness Support for HIPAA compliance AES-256 and TLS1.2 data encryption Multilayer authentication, including 2FA Sessions can be created only by authorized users At the Integrator At the Integrator Ability to lock PC Ability to prevent auto-sleep, auto-lock, and inactivity disconnects Clipboard deletions at the end of each session Idle sessions timeout control
Management & reporting
Management & reporting
Take Control Integrated N‑central Take Control Integrated RMM (+advanced RBM)* Video session recording Stored locally only Stored locally only Ability to search and review session histories via report At the Integrator / 4 months At the Integrator / 4 months Flexible technician creation and permissions At the Integrator At the Integrator Efficient Device Creation At the Integrator At the Integrator Secrets Vaults Post-session surveys for technicians Calling cards Deferred support requests Session history export to .xls file Real-time session dashboard with kiosk mode Survey summaries Tech performance reports PIN code expiration options
Customer experience
Customer experience
Take Control Integrated N‑central Take Control Integrated RMM (+advanced RBM)* Simple PIN connect to unenrolled devices Support request button for your website Keyboard tray support request button Ability to send session links via email In-session chat QuickStart guide for customers (in startcontrol.com) Pre-session chat Show customer position in request queue in Applet Show customer expected wait time in request queue VoIP calling Remote audio Customizable in-session or post-session surveys
Session management
Session management
Take Control Integrated N‑central Take Control Integrated RMM (+advanced RBM)* One-click session access from enrolled devices Multisession handling Searchable session notes Session recordings Local Storage Only Local Storage Only Missed session notifications Hide wallpaper Full screen/fit screen view Block remote keyboard and mouse Laser pointer Ability to lock PC On-screen link to keyboard shortcuts Ability to transfer sessions between technicians Technician screen sharing (attended sessions) Switch presenter role at the Applet Port forwarding RDP forwarding Ability to pause session Ability to blank screen Change terminal services session
Support tools & features
Support tools & features
Take Control Integrated N‑central Take Control Integrated RMM (+advanced RBM)* Remote printing for Mac or Windows 4K+ remote monitor support 24-bit true-color support Dynamic multimonitor support Automatic color and quality adjustment depending on bandwidth Automatic keyboard mapping translation Force reboot and reconnect in safe mode, if necessary File Transfer (copy/paste & drag/drop) PowerShell/CMD Shell with SYSTEM privileges Send CTR-ALT-DEL Windows 8 & 10 Commands Ability to prevent auto-sleep, auto-lock, and inactivity disconnects Access to basic system info (OS, CPU, RAM, network, disk space) Terminal session success with user access selection Run local batch script (system shell session) Script execution engine (one-to-many scripting) Registry editing Access to deep system information (processes, network, applications, and more) System health information (storage, core perf. issues, etc.) Windows event logs and updates PowerShell advance scripting engine Take Control proxy Mobile config file upload
Support resources
Support resources
Take Control Integrated N‑central Take Control Integrated RMM (+advanced RBM)* In-app guides At the Integrator At the Integrator Customer Success Center & Help Center At the Integrator At the Integrator QuickStart guide At the Integrator At the Integrator Highly active product development team At the Integrator At the Integrator 24/7 chat support At the Integrator At the Integrator 24/7 phone and chat support At the Integrator At the Integrator
Integrations & APIs
Integrations & APIs
Take Control Integrated N‑central Take Control Integrated RMM (+advanced RBM)* Deferred support API History API: automatic data export to PSA
Try N‑able Take Control Today
Start a free, full-featured trial of N‑able Take Control Plus today. Once you start your trial, you’ll have the option to choose the paid version of either Take Control or Take Control Plus.