Remote Access Management

Unfortunately, a recent study found that many IT service providers fail to meet some of their clients’ most basic challenges, including the ability to:

• Understand their customers' top priorities
• Align their services in a way that satisfies the needs of IT departments
• Determine how their professional relationships are evolving
• Immediately address IT departments’ pressing concerns and service needs
• Evaluate their working relationship with stakeholders

Remote Desktop Software: An MSP’s Best Friend

Remote access management software is the solution because it reduces downtime and service bottlenecks.

Here are some statistics that illustrate just how costly downtime can be:

• Companies lost some $26.5 billion a year due to IT downtime, according to CA Technologies.
• For businesses that depend on credit card transactions online, one hour of downtime is equal to about a $2.6 million loss.

Security is another critical benefit. Obviously, loss of confidential data can be severely damaging to any business — especially those in highly regulated industries.

With 24/7 monitoring for security threats and hacking incidents, your business is always protected. Monitoring often identifies threats before they penetrate a network, ensuring confidential data is kept safe and secure, no matter the time of day.

Cost savings can be enormous. Employing a team internally with all the skill sets that remote administration management provides would be prohibitively expensive. A service with a fixed, manageable cost is usually a no-brainer, and something your clients should instantly appreciate.

So What’s the Best Solution for Providers?

MSP RMM 

When your clients’ core business needs protecting, nothing less than the industry leader will do. MSP RMM supports over 12,000 MSPs worldwide. It gives MSPs an advantage that makes their services more efficient, more secure and more profitable.

Get an Entire Toolkit in One Dashboard

Attempting to handle multiple pieces of software to carry out your duties is usually a delicate balancing act. In many cases, they don’t play well together.

MSP RMM boasts the toolset you need to maintain, secure and improve overall IT operations — all from a single pane of glass.

Some of the benefits include:

• Automation – Automating routine admin tasks with preset configurations frees up your time to focus on other areas. 
• Communication – Items like screenshots, web page access and direct support tickets keep clients in the loop of close communication. 
• Customization – Create and execute custom maintenance jobs to fulfill granular customer demands. 
• Flexibility – You use only the tools you prefer, including a range of (easy-to-integrate) ticketing and PSA systems.
• Organization – Create client task lists to be allocated to the appropriate team members.
• Reporting – A number of documents, including health checks, client notes, inventories and bandwidth reporting help clients gain transparency. 
• Security – Bitdefender antivirus gives customers powerful security across all of their assets.
• Tracking – View all client assets, no matter how granular (e.g., serial numbers and licenses) within a single interface.
• Versatility – All major platforms (Windows, Linux or OS X) are serviced.
• Visibility – New devices are located, identified and managed before they become an issue. 

You can work efficiently (and affordably) in two places at once with MSP RMM.

Provide Vigorous IT Security

From phishing scams to all types of malware to DNS attacks, your clients face incredible security challenges. MSP RMM offers layers of added security, including:

• Risk intelligence
• Leading antivirus
• Web protection
• Device discovery
• Monitoring tools for the entire network
• Backup and disaster recovery (BDR)
• Data-driven insights

MSP RMM allows MSPs to focus on managing a top-notch security suite, and IT professionals can be assured their company is protected.

Gather Real Time Insights from Millions of Endpoints

Using real-time analysis of millions of endpoints across hundreds of thousands of networks, SolarWinds MSP (formerly LOGICnow) provides unique insights within your dashboard to support you in becoming a more effective IT provider.

The dashboard alerts you to dangers across the world, like emerging security threats or even patches with a high rate of failure, to help you make the smartest judgments.

Enjoy All-Platform Support (Windows, Mac and Linux)

Remote management tools are not typically optimized for all platforms.

As more and more businesses choose to adopt mixed environments, MSP RMM becomes an increasingly obvious choice. Every new feature SolarWinds MSP develops is integrated across Windows, Mac and Linux platforms.

Automate Tasks

MSP RMM puts most of your IT management on autopilot. Who can remember patch schedules? Here, they are automatically approved. Also automated are humdrum, workaday tasks like system restarts and the periodic deletion of temp files.

Additionally, MSP RMM supports custom scripts. Choose to upload your own or access our script library. It will help you tailor automation to suit your clients’ needs.

Engage in Active Discovery

Locate and Manage Devices as They Enter Your Networks

New devices crop up on networks all the time. Active discovery ensures that they are identified and properly managed on the network before they can become
an issue.

It ensures you’ve accounted for all of your client’s devices. This helps make billing more accurate and provides windows for additional revenue.

Ensure Web Protection

Safeguard Users on the Web

Web threats are increasing in volume and variety. To safeguard your clients’ IT infrastructure, you need comprehensive web protection tools.

MSP RMM has got you covered. Our Web Protection goes beyond customary enterprise protections by letting set your own rules and policies for blacklisting websites, setting access controls and monitoring bandwidth.

Provide Managed Antivirus

MSP RMM's managed antivirus solution keeps malware off systems.

Managed antivirus:

• Is self-updating with the most current threats by using the customary signature-based protection and
• Helps against new viruses using sophisticated heuristics and behavioral scanning.

It not only offers a serious level of protection; it also features a far lower rate of false positives in comparison to other similar products in its class.

Manage Mobile Devices

Clients want employees to use their valued and approved devices, while MSPs are responsible for maintaining a secure network.

MSP RMM integrates tools that manage a wide array of mobile devices securely and efficiently. View one integrated dashboard for easy-to-scale, simple-to-configure features. The overall security to manage mobile devices is superior to anything else on the market today.

Provide Backup and Disaster Recovery

Quickly Back Up and Rollback

Our hybrid-cloud backup and disaster recovery solution is included with your MSP RMM dashboard. You can easily back up and roll back at three levels: machine, application or file— for both virtual and physical machines.

You get automatic updates, continuous recovery, bare-metal protection and virtual system report — all while minimizing the strain on your resources. Changes are tracked at the block level, which allows you to create frequent, lightweight backups. And in the event of a disaster, MSP RMM will find the fastest recovery option (physical or virtual) and get you up in running in a hurry.

And your clients can rest assured that their data is always secure. It’s protected end to end with AES 128-bit encryption, and all data is stored in SSAE-compliant or ISO-certified data centers around the world. Only the owner of a private encryption key is granted access.

Implement Comprehensive Remote Monitoring

Keep An Eye Out

Real-time remote monitoring keeps you on top of every device, every platform and every operating system. Get ahead of problems before they become a larger issue. Alerts and notifications keep you in the loop any time there’s a status change.

Track OS compatibility, network performance, mobile devices and virtual machines. Take care of issues in the background without interrupting users or taking down the system. Schedule maintenance to run outside of business hours, too. Bulk actions and automation make life easier.

Offer Reporting

Report on Nearly Everything

Transparency is key when it comes to managing IT assets. You need historical knowledge to get to what happened why and when, and be able to view trends over time.

Reports that are convincing and well-structured help your clients appreciate the value of your services to them. MSP RMM is the lynchpin to maintaining your client’s trust. From trend spotting to data points related to health checks (bandwidth and performance), MSP RMM empowers you to keep clients’ informed and users happy.

Engage in Remote Access

Perform Maintenance and Fixes from Afar

Take Control and Remote Background Management help you provide your customers with a robust and secure experience. Your dashboard lets you interact with any workstation or server as if you were sitting immediately in front of it.

MSP RMM's remote access tools put you in the driver’s seat by bettering the rapport with your end users, giving the business far more predictability, and increasing the output of your team of engineers.

Provide Patch Management

Tune Up Patch Management

Keeping software updated quickly becomes very challenging to manage as an environment scales up — unless a robust patch management solution is at your fingertips.

MSP RMM eases patch management. You gain full control over the patch management policies with a “set it and forget it” system. MSP RMM reduces the chances for invasive attacks and optimizes for system performance as well.

You can set it to automate the process fully or enable you to manually approve (or deny) patches.

Sign Up for a Free Trial

If you need IT management software with remote access, turn to SolarWinds MSP for a comprehensive solution that allows you to handle multiple clients seamlessly. Sign up for a free 30-day trial of MSP Remote Monitoring & Management today!

About SolarWinds MSP

SolarWinds MSP delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. SolarWinds MSP's MAX products including Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail, and Service Desk – comprise the market’s most widely trusted integrated solution.

Deployed on millions of endpoints across hundreds of thousands of networks, the platform has the industry vision to define and deliver the future of the market. SolarWinds MSP provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning.

SolarWinds MSP's passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT.

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Sources:

TechRepublic: http://www.techrepublic.com/blog/10-things/10-reasons-you-should-offer-remote-support-to-your-clients/
Information Week: http://www.informationweek.com/it-downtime-costs-$265-billion-in-lost-revenue 
Aabaco Small Business: https://www.aabacosmallbusiness.com/advisor/downtime-report-top-ten-outages
TechTarget: http://searchcio.techtarget.com/dellsponsorednews/As-Security-Threats-Increase-and-Diversify-New-Defenses-and-Strategies-Are-Essential