Email Monitoring Software
As a managed service provider (MSP) seeking to grow your business, incorporating email monitoring software provides an ideal opportunity to increase profits from current customers while also attracting new clients. Email has become a prime target for hackers looking to breach networks and steal sensitive company information. Malware, phishing, ransomware, spam, viruses and other virulent cyber threats focus on the email entering and leaving client sites in order to seize control of the network and steal data.
How Does Email Monitoring Protect Servers and Employees?
There are several reasons why your clients need email monitoring software to safeguard their valuable data:
- Prevent hackers from intruding onto the company network
- Protect business and trade secrets, personal identification and other confidential data from leaking outside the company
- Preserve the company's professional reputation and image
- Improve employee productivity and efficiency
- Avoid company exposure, regulatory non-compliance penalties and possible legal action
Email Security Threats Continue to Adapt
Many cyber criminals concentrate their efforts around taking advantage of poor email security management to access credit card information, social security numbers and a myriad of other records containing sensitive data. For this reason, new malware continues to increase by 26% year after year, with over 317 million new pieces created last year alone.
All it takes to potentially destroy a network is for a single employee to download one of these intruders.
Server Hacking Attempts Increase 40% Each Year
Companies of all sizes are prime targets for attacks. Large organizations with more employees, for example, present more potential network vulnerabilities. It’s this very notion that spurred the infamous phishing attack against Sony Pictures. In that well-known incident, one or more employees with sufficient network credentials were fooled into participating in an attack that allowed Sony’s servers to become breached.
A company does not have to be an industry heavyweight or employ thousands of personnel in order to be targeted for attack. In fact, attacks against small businesses are becoming more frequent, usually because smaller companies may lack internal IT staff and typically push email security concerns to their email vendor.
If your clients do not monitor email, nor have an email policy in place, it is time to approach them about this serious lapse in security. Otherwise, they are facing serious cyber threats.
Is Email Monitoring Legal?
In the USA, federal law regarding workplace email monitoring software typically leans in favor of an employer, while state law tends to side more often with employees. However, federal and state laws are in agreement that companies can implement email monitoring software to monitor employee emails when one of the following conditions is met:
- One of the parties (either the company or an employee) consents to email monitoring
- The company has a legitimate business reason for monitoring emails
- The company must protect itself in accordance with the terms of the Electronic Communications Privacy Act (ECPA)
If a company monitors email without having an email policy in place, it should implement a policy as soon as possible. This not only protects them from privacy claims, it makes good business sense to document company rules and communicate them to employees. This way, employees will know the appropriate email usage policies they are expected to observe.
SolarWinds Mail Assure Email Monitoring Software from SolarWinds MSP (Formerly LOGICnow)
SolarWinds Mail Assure fromSolarWinds MSP is a comprehensive, always-on, remote email monitoring and management software platform for MSPs that secures client networks in a multitude of ways without requiring on-site hardware or software. As a hosted service, this solution obviates the need for MSPs to install, configure and manage in-house systems or plug-in software.
For your clients, adopting this solution requires no change or interruption in business operations. Clients continue to conduct business as they normally do, while SolarWinds Mail Assure secures email between senders and recipients and maintains a secure email archive.
SolarWinds Mail Assure offers the following key features:
- Seamless merging with a client's on-premise or cloud-based email infrastructure, including Office 365, Google Apps, Exchange, and more
- Robust email security, including zero-hour detection, Active Directory and LDAP synchronization
- Encrypted, tamper-proof email archive, with message-retention of inbound, outbound and internal emails
- Unlimited email storage with zero maintenance, and advanced search and restore features
- Four antivirus engines to check every incoming, outgoing and internal email and quarantine any threats
- Real-time pattern-based threat recognition to detect new web-borne threats faster than traditional solutions
- Company compliance support in meeting regulatory standards such as HIPAA, PCI-DSS, NERC CIP, SOX and Gramm-Leach-Bliley
The layered security protection offered by SolarWinds Mail Assure also automatically scans inbound and outbound email and attachments for malware, sensitive information, inappropriate content or content that does not meet a company’s established policies and compliances. After scanning, it automatically determines whether the email and attachment should be sent, received or blocked based on your clients’ guidelines.
Email Continuity That Protects During Outages
SolarWinds Mail Assure provides an email-continuity feature that allows users to send and receive email, even when their company’s on-premises or cloud-based mail infrastructure fails. Its integration is so comprehensive and flexible that it also can include each employee's contacts, calendars and distribution lists.
SolarWinds Mail Assure provides unlimited storage of client emails and attachments in a central, secure environment. The archived volumes can be searched and retrieved quickly and easily, with the desired email and attachment culled in short order. Your clients will gain peace of mind knowing their vital data is archived in a secure and manageable location, and available at a moment’s notice — especially if faced with legal challenges such as litigation discovery and regulatory compliance.
Archiving emails and attachments in a central location also reduces the email footprint on SMTP servers, thereby improving server performance.
Business Value to Your Clients
Your clients will realize true business value by leveraging SolarWinds Mail Assure to eliminate malware attacks, email outages and policy violations. But SolarWinds Mail Assure is only one member of the SolarWinds MSP product family.
Learn more how each SolarWinds MSP remote network management and monitoring software solution enables MSPs to not only meet the requirements of their clients, but easily scale to attract new clients, grow their business and increase profits.
Get SolarWinds Mail Assure free for 30 days and find out for yourself how the solutions from SolarWinds MSP can support every type of network and security needs.