Solarwinds MSP Resources

White Papers

Keyboard
White Papers

Choosing an online backup tool

Backup isn’t just about storing copies of your customers’ data; it’s really more about what happens when you need to restore it. You see, the more often you back up, the more up-to-date the data is when the time comes to restore it. Much of this is driven by the backup window, which is the time it takes to perform a backup without impacting system and network performance. Performance degradation is one reason backups are usually done during off- peak hours.
Laptop screen
White Papers

Email continuity

Risk management and business continuity planning exercises should include email uptime as a priority. Businesses must not confuse email continuity with email archiving or email backups. The latter are suitable and necessary for disaster recovery but not for providing continued and seamless use of email when hardware or software errors occur or when a more serious disaster strikes.
Screen
White Papers

10 reasons why you should look to the cloud for your email archiving

Cloud computing doesn’t necessarily have to happen at a distant location somewhere on the Internet. It actually covers a range of computing models, encompassing on-premises and off-premises, private cloud and public cloud, and in some cases a hybrid of these.
Office desk
White Papers

Building the business case for a service desk

In this white paper, we’ll cover a number of key components or processes that your service desk must perform efficiently in order to ensure that the processes you, the business owner or manager, have put in place achieve your definition of success with your MSP business.
Office
White Papers

Managing technicians in an MSP business for profitability - Part 3

When running a managed service provider (MSP) business, the single largest part of the overall costs of doing business is the technicians that support your end customer. In this 3-part series combined into a single pdf - Karl Palachuk defines in detail the roles and responsibilities of the service manager and technicians, before going on to look at how you maximize the billability of each technician.
Concentration
White Papers

Managing technicians in an MSP business for profitability - Part 2

When running a managed service provider (MSP) business, the single largest part of the overall costs of doing business is the technicians that support your end customer. In this 3-part series combined into a single pdf - Karl Palachuk defines in detail the roles and responsibilities of the service manager and technicians, before going on to look at how you maximize the billability of each technician.
Colleagues in discussion
White Papers

Managing technicians in an MSP business for profitability - Part 1

When running a managed service provider (MSP) business, the single largest part of the overall costs of doing business is the technicians that support your end customer. In this 3-part series combined into a single pdf - Karl Palachuk defines in detail the roles and responsibilities of the service manager and technicians, before going on to look at how you maximize the billability of each technician.