Solarwinds MSP Resources

White Papers

Take your MSP from Good to Great cover page
White Papers

Take your MSP from Good to Great

Imagine an IT service business firing on all cylinders: clients configured identically, operations running smoothly, and customers happy to pay you each month. Sounds good, right?

You may already be this good, but you can always take steps to improve your business on the path to “greatness.”

Download the white paper 6 Principles to Take Your MSP Business from Good2Great to discover:

Bike helmet
White Papers

5 Steps to Take Backup from Good to Great

If you have been in the IT service business for a while, you likely have the basics down for backup. You probably have some revenue coming in from the service, and you might even have saved your clients a few times from severe data loss.
Keyboard
White Papers

Choosing an online backup tool

Backup isn’t just about storing copies of your customers’ data; it’s really more about what happens when you need to restore it. You see, the more often you back up, the more up-to-date the data is when the time comes to restore it. Much of this is driven by the backup window, which is the time it takes to perform a backup without impacting system and network performance. Performance degradation is one reason backups are usually done during off- peak hours.
Laptop screen
White Papers

Email continuity

Risk management and business continuity planning exercises should include email uptime as a priority. Businesses must not confuse email continuity with email archiving or email backups. The latter are suitable and necessary for disaster recovery but not for providing continued and seamless use of email when hardware or software errors occur or when a more serious disaster strikes.
Office desk
White Papers

Building the business case for a service desk

In this white paper, we’ll cover a number of key components or processes that your service desk must perform efficiently in order to ensure that the processes you, the business owner or manager, have put in place achieve your definition of success with your MSP business.
Office
White Papers

Managing technicians in an MSP business for profitability - Part 3

When running a managed service provider (MSP) business, the single largest part of the overall costs of doing business is the technicians that support your end customer. In this 3-part series combined into a single pdf - Karl Palachuk defines in detail the roles and responsibilities of the service manager and technicians, before going on to look at how you maximize the billability of each technician.
Concentration
White Papers

Managing technicians in an MSP business for profitability - Part 2

When running a managed service provider (MSP) business, the single largest part of the overall costs of doing business is the technicians that support your end customer. In this 3-part series combined into a single pdf - Karl Palachuk defines in detail the roles and responsibilities of the service manager and technicians, before going on to look at how you maximize the billability of each technician.
Colleagues in discussion
White Papers

Managing technicians in an MSP business for profitability - Part 1

When running a managed service provider (MSP) business, the single largest part of the overall costs of doing business is the technicians that support your end customer. In this 3-part series combined into a single pdf - Karl Palachuk defines in detail the roles and responsibilities of the service manager and technicians, before going on to look at how you maximize the billability of each technician.
View from a work station of other work stations in an office
White Papers

Workstations

Disaster recovery’s untouched opportunity.
Emails on a screen
White Papers

Bullet-Proofing Office 365

Email is baked into the DNA of modern business. It’s also a carrier for malicious software and web links that can bring down entire enterprises.

Make things more difficult even for the determined attackers with SolarWinds MSP Mail — it provides an additional line of defense for Office 365’s cloud-based email system.

  • Office 365 moves productivity to the cloud
  • MSP Mail is part of a broader defense strategy
Cover page
White Papers

Cyber Threat Guide

Your first step in designing a defense-in-depth security strategy.