GDPR Resource CenterAre You Prepared for GDPR?

Let SolarWinds MSP Help You Get Ahead of the EU’s New Data Privacy Regulation

Our Commitment to GDPR

On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) takes effect. GDPR regulates the governance of personal data for European Union (EU) citizens with an emphasis on data security and privacy. The GDPR does not only apply to companies that operate in the EU. This regulation will also impact companies operating outside of the EU if they have any EU customers or personal data of anyone in the EU.

SolarWinds MSP has made information security and data privacy foundational principles of everything we do, and we recognize the importance of passing regulations to advance information security and data privacy for citizens of the EU. We take special pride in our role in helping IT service providers get ready for GDPR and demonstrating how our products help to provide a more secure environment for you and your customers. We are firmly committed to GDPR readiness.

The General Data Protection Regulation (GDPR) sets forth the rights of citizens of the European Union with respect to how their personal data is used, processed, and shared. The regulation outlines several important rights for individuals, including the right to access their personal information, ask for corrections, and request that an organization delete their information or cease sharing that information, to name just a few.

Meant to update existing EU privacy laws, GDPR extends regulatory requirements from any organization located in the EU to those who store or process the personal data of EU citizens. On May 25, 2018, organizations around the globe—from sole proprietors to small businesses to sprawling multinational corporations—will have to comply with the GDPR rules or face the threat of potentially heavy fines (up to 4% of the company’s worldwide turnover or 20 million Euros, whichever is higher).

While we cannot provide legal advice—and highly recommend you speak with a legal expert for any clarification on the laws as they’re complex and contain exceptions to the rules—we’re committed to providing you with excellent, usable resources to help you prepare for GDPR .

Plan Summary


  • GDPR-readiness effort has been underway since January 2017
  • Established a GDPR program, identifying team, goals, and timeline
    • Global team lead by CTO, General Counsel, and CIO
    • Involves all businesses and departments
  • Engaging a compliance consulting firm to assess our data privacy practices and providing remediation guidance
  • Drafting policy updates, designing process changes, defining new data privacy / security standards, and procurement requirements
  • Naming functional leaders to implement new GDPR requirements
  • Working with vendors to assess readiness and amend contracts
  • Publishing readiness statements on our corporate websites
  • Positioning to be GDPR-ready prior to May 25, 2018

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SolarWinds MSP Products & GDPR

SolarWinds® MSP has made data security central to its business since its inception. While no product is a silver bullet for GDPR compliance, several of our products can help move you further along the readiness path:

SolarWinds Risk Intelligence

Risk Intelligence can scan any network and help to assess the personally identifiable information (PII) located throughout the network (even in hard-to-find persistent storage). This can be particularly helpful for data-mapping exercises and prioritizing your security efforts (and locating any unsecured PII that could pose a risk.)

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SolarWinds Backup

With the threat of ransomware and cyberattacks, businesses can’t afford to lose individuals’ data. SolarWinds® Backup is designed to provide fast backup, rapid recovery, and secure storage, all via a hybrid cloud architecture.

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SolarWinds Mail Assure

Personal information often gets shared using email. Mail Assure™ provides strong email security and encryption to help you manage this channel. Additionally, it includes an email archive, so you always have access to customers’ emails in the event you need to answer a request.

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SolarWinds Remote Monitoring & Management (RMM)

SolarWinds RMM gives you the tools you need to run your IT operation in a single web-based dashboard. It includes integrated risk intelligence, like antivirus, web protection and content filtering, mail protection, user permission controls, logs, and hybrid cloud backup and recovery. We have remote monitoring and management available both via SaaS or on-premises delivery.

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The purpose of this document is to help organizations understand how SolarWinds MSP technology may be utilized to help comply with certain EU General Data Protection Regulation (GDPR) requirements. This document is provided for informational purposes only and should not be relied upon as legal advice or to determine how GDPR may apply to you and your organization. We encourage you to work with a legally qualified professional to discuss GDPR, how it applies specifically to your organization, and how best to ensure compliance. SolarWinds MSP makes no warranty, express or implied, or assumes any legal liability or responsibility for the information contained herein, including the accuracy, completeness, or usefulness of any information.