Many sophisticated cybercriminals target small- and medium-sized businesses (SMBs). Email Security Guide
Earning new customer business is hard work—so don’t let it go to waste by starting out on the wrong foot. 5 Best Practices For Onboarding New Customers
Are you prepared to quickly get back up and running after your data is lost? Your Data in the Cloud: What Could Possibly Go Wrong?
In business-to-business (B2B) sales, taking a consultative approach leads to a win-win for you and your customer. The Right Fit: Winning Customers by Finding the Right Program Fit
MSPs operating under a proactive services model know the benefits—like better prediction of revenue, higher-quality service,… Integrating Your RMM and PSA Tool: Your Path to Proactive Managed Services
With the rise of cyberattacks against MSPs, cybersecurity has never been more important to your business. The Many Ways to Steal a Password
As a growing MSP, the last thing you want to deal with is a security breach in your own network and systems. Building a Security Practice Within Your MSP
If your SMBs don’t seem to care about their backup solution, change the conversation to one about data protection to help… The Big Book of Selling Data Protection
Don’t leave your endpoints vulnerable to attack by using remote administration tools like Remote Desktop Protocol (RDP). Take Control: Built for Secure Remote Access
Free product trial periods can be fun—but they can also be short. Six Months Later: Secrets of Choosing RMM Tools that Last
These days, employees can work remotely from almost anywhere, on any number of devices—be it a personal computer, cellphone,… Patrolling the New Perimeter: Cybersecurity in the New Era of Remote Working
As an MSP, you want to provide your customers with the best defense against cybersecurity threats. 5 Cyberthreats that Slip Past Traditional Antivirus
When ransomware or disaster strikes, your customers will inevitably call you. The Critical Customer Conversation You Must Have: A Blueprint for Ransomware Readiness
Automation is the solution great Managed Service Providers (MSPs) use to free up time spent on repetitive tasks. MSP - Automation Ebook
In an increasingly regulated and hostile internet environment, companies (and their IT staff) are often forced to move at a… Turning Data Protection Into a Game Changer
Unfortunately, many IT terms and concepts can be confusing if you don’t have a technical background. Online Storage Isn't Backup
Whether you find yourself lost in a sea of legacy backup systems or struggling to scale as your business grows, data… Five Common Data Protection Problems: How Leading MSPs Solved Them
We know. Sales and marketing can feel like busywork that takes you away from your billable tasks. The Big Book of Sales and Marketing for MSPs
This short e-book accompanies the 60 Minute GDPR Fast Track course online, presented by Ardi Kolah. GDPR Pocketbook
As an MSP, your clients expect you to keep them safe from cyberattacks. Indications of Compromise Part 1: The Lifecycle of a Cyberattack
In part one of our Indications of Compromise series, we discussed the Lockheed Martin Cyber Kill Chain® framework, wh Indications of Compromise Part 2: The Roles of Antivirus and Patch Management
In the previous two parts of this series, we went over the phases of a malware attack and the ways patching and antivirus can… Indications of Compromise Part 3: Attack Surface Reduction, Behavior Based Antivirus, and User Awareness Training
Unfortunately, even the best preventive security defenses can fail from time to time. Indications of Compromise Part 4: Securing the LAN to WAN Communications
If you have been following along through the Indications of Compromise series, then you already know quite a few techniques… Indications of Compromise Part 5: Last Ditch Actions and Cleanup in a Malware Attack
Technology professionals are increasingly expected to provide at least a basic level of cybersecurity protection for their… The Foundations of Cybersecurity
Your customers expect professionalism, so MSPs should be using professional tools to get the job done. 8 Ways to Take Control of Your Technician's Efficiency
Whether you’re just starting out in the IT service business or you’re trying to expand, we can give you some tips to choose… 8 Ways to Take Control of Your Business: Choosing the Right Support Tools
Tickets are not enough. Managing Technicians in an MSP Business, Part 1-Understanding Roles and Billability
The prioritization of technician work strengthens client relationships and opportunities for profitability. Managing Technicians in an MSP Business, Part 2-Management Guidelines
Technicians are at the heart of your business, making the management of their workflow essential to productivity and… Managing Technicians in an MSP Business, Part 3 - Maximizing Your Workflow
Backup is a familiar function; it’s been around for what seems like forever. Breaking Free from Hardware Hassles
This guide was designed to walk you step-by-step through the process of recoverability testing with SolarWinds® Backup, our cl… Recoverability with SolarWinds Backup
Backups and recovery go hand in hand; backups are useless if they can’t be recovered. Recovery Sampling and the King Crab
Making the shift from VAR to MSP will have you assuming responsibility for your customer’s entire IT environment, and that… Making the Transition from VAR to MSP
Despite all the measures you take to avoid a disaster, you must assume that a disaster will happen. How to Plan for Disaster Recovery
Data breaches cause havoc for clients and leave a path of reputational damage, untold business risks, and high-cost remedies… Help Protect Your Clients from a Data Breach
Managed services continues to be a high growth market, mostly due to the reliance of SMBs on their IT infrastructure without… Managed Services Pricing Guide
The most successful MSPs focus on providing an outstanding experience for their customers. 7 Ways to Take Control of Your Customer's Experience
“For many years, the enterprise has been a primary focus for the cyberadversary, but this is changing. GDPR: Monitoring Data Exposure and Risk
An ounce of prevention is worth a pound of cure, especially on the road to backup and recovery. The Road to Backup & Recovery
For IT professionals, protecting confidential or regulated data, managing vulnerabilities, and demonstrating the value of… Help Protect Your Company from a Data Breach
When an IT incident occurs, two important tools can help tell the story. Secure & Document: The Importance of RMM and PSA Systems in a Post-GDPR World
The General Data Protection Regulation (GDPR) is designed to further the protections around the privacy and integrity of… Backup and Disaster Recovery in a GDPR World
Backup and recovery matters more than ever. Four Reasons To Choose Hybrid Cloud For Backup And Recovery
Managed services continues to be a high growth market, mostly due to the reliance of SMBs on their IT infrastructure without… Managed Services Pricing Guide: Best Practices
For msps, the small and mid-size business (smb) market is just the tip of the iceberg. Expand Your Opportunities: 4 Proven Approaches To Win Business in The Mid-Market
Can a piece of software increase your cash flow and profits? Improve cash flow with your service desk
Disaster recovery scenario planning begins with identifying potential business interruption events. How to plan for disaster recovery
In the early days of starting an IT business, it’s tempting to grab every potential client and assignment in the pursuit of… Determining your MSP offering
Some say chivalry is dead — the code of honor followed by knights of yore as they protected their kingdoms. We know better.… How to be an effective defender of the realm for your clients
As the basis for so much daily business communication, email is a mission-critical service for many business people. Cloud archiving 101: a guide for MSPs
It’s an all too familiar occurrence for businesses today: something goes wrong – from the simple accidental deletion, to the… Choosing the right disaster recovery solution
Savvy and sophisticated MSPs are always looking for ways to add additional value to their offerings and engagement with their… An MSP guide to selling IT security
Take a look at these surprisingly common “schoolboy errors,” and see if your MSP business may be guilty of making these… 5 managed service mistakes you could be making
In an increasingly regulated and hostile Internet environment, Managed Service Providers (MSPs) are forced to move at the pace… Turning data protection into a game changer for MSPs
Establishing an effective IT security system is a complex undertaking made even more difficult by the threat of new and… IT Security 101: Think like a Cybercriminal
