eBooks

Managing Technicians in an MSP Business, Part 2-Management Guidelines

The prioritization of technician work strengthens client relationships and opportunities for profitability. Our team taps the knowledge of Karl Palachuk, noted managed services speaker and author, in the second part of our three-part eBook series, Managing Technicians in an MSP Business; it includes specific strategies for assigning dedicated technicians to clients (or not), key elements of managing client relationships, and the important role of work prioritization in keeping your firm profitable. 

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