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The Remote IT Management Tools You Need in One Dashboard
No one loves juggling multiple pieces of software. SolarWinds RMM gives you a comprehensive set of RMM tools to efficiently secure, maintain, and improve your clients’ IT systems, all from a dashboard that highlights issues, so your techs know where to focus their time.
- Out-of-the-box monitoring templates
- Fast, safe remote access
- Patch management
- Managed antivirus
- Web protection
- Data-breach risk intelligence
- Backup and recovery
Key Features
One Solution to Manage Mac and Windows
More and more, macOS devices are becoming ubiquitous, whether as part of the BYOD paradigm or as a set of existing devices an MSP must support. With the rapidly evolving cyberthreat landscape, MSPs must manage Macs not just for management and support purposes (upgrade, patch, etc.), but to protect the network and all other managed devices from security breaches. To keep your network safe, every device on that network needs to be managed and protected. Viruses and malware are not specific to any one kind of device or operating system. Not managing and protecting Mac workstations and servers can make the entire network vulnerable.
SolarWinds® RMM is designed to offer a seamless experience for remotely monitoring, managing, and protecting Macs across customer environments. It helps protect customers from data loss by backing up important documents to make them easily and quickly recoverable. More importantly, our RMM system helps protect Macs from cyberthreats with robust antivirus.
This includes
- The ability to remotely manage and monitor Mac and Windows devices with the same solution
- Quick troubleshooting of macOS issues with minimal disruption to end users
- Cloud backup with easy recovery for Mac documents—including file formats unique to Mac like plists
- Protection for Macs from viruses and malware
Endpoint Detection & Response
Leverage integrated endpoint protection to prevent, detect, and respond to ever-changing threats and recover quickly when ransomware or other exploits strike—all without leaving your SolarWinds® RMM dashboard.
This includes
- Automated rollback (Windows OS only)
- Rapid agent deployment
- Policy-driven automation
- Near real-time file analysis
- Dashboard alerts
- Signatureless approach
- Behavioral artificial intelligence engines
- Forensic analysis
- Protection even when endpoints are offline
- Autonomous responses to threats
Passportal + Documentation Manager
SolarWinds Passportal, Passportal + Documentation Manager, and the Site and Blink add-on products provide simple, safe password and documentation management for both MSPs and end customers.
This includes
- Management that is designed to fully integrate IT documentation into a single tool
- A password-management-as-a-service solution MSPs can sell to their customers
- A mobile self-service password reset tool designed to reduce reset request tickets
Network Device Monitoring
Monitor network devices, including switches, routers, firewalls, and more via SNMP from your RMM dashboard.
This includes
- Network device discovery
- Asset information
- Simple Network Management Protocol (SNMP) monitoring
- Integrated notifications
Remote Monitoring for MacOS, Windows, and Linux Systems
Remotely monitor desktops, laptops, servers, and mobile devices across operating systems and platforms.
This includes
- Alerts and performance checks
- Security monitoring
- Windows, Mac, and Linux compatibility
- Network device monitoring
- Mobile device monitoring
- Virtual machine monitoring
- Granular roles and permissions
- Automation and bulk actions
Remote Access
Perform maintenance and fix issues without leaving your desk through remote access with our RMM solutions.
This includes
- Provide faster support with lower costs
- Reporting
- Anytime access
- Contact lists
- File system
- System configuration
- Performance issue maintenance
- Service management
Network Discovery
Discover and manage devices as they appear on your networks.
This includes
- Device discovery
- View device details
- Active Directory monitoring
- Connection logs
- Advanced monitoring agent
NetPath
Understand your network's performance and infrastructure past your firewall, from source to destination and everything in between.
This includes
- 24/7 remote monitoring and history
- Performance and QoS Monitoring
- Network Visibility
- Node/Hop Information
Automation and Scripting
Automate tasks using our drag-and-drop automation editor or upload your own scripts.
This includes
- Easy proactive task automation
- Bulk changes
- Proactive tasks
- Scheduling
- Custom and community scripts
- Flexible drag-and-drop interface
Patch Management
Fine-tune your patch management policies to prevent cyberattacks and optimize system performance.
This includes
- Patch Management Automation
- Customizable policies and scheduling
- Patch roll-back
- Exchange and Office 365 support
- Heightened security for vulnerable programs
- Ability to disable devices
- Deep scans
Reports
View details on just about anything you need with transparent reporting.
This includes
- Key metrics and support activities
- Critical functions review
- Device inventory
- Pricing
- Antivirus protection
- Backup integrity
- User audits
- Hardware and software checkups
Mobile App
Provide exceptional service wherever you are with our remote management mobile apps.
This includes
- View problem servers and workstations
- View full checks, outages, tasks, notes info, and asset data
- Clear failing checks and add check notes
- Run remote control sessions using Take Control right from your iOS or Android device
Backup And Recovery
Back up full systems quickly and recover from IT disasters.
This includes
- True Delta
- Backup Accelerator
- Bare metal protection
- Virtual and continuous disaster recovery
- Bandwidth throttling
- Standby image backup
- Private encryption key with end-to-end encryption
- Advanced Encryption Standards (AES)
What This Means for Your Business
Customers on a break/fix contract rely on you to be available when an outage occurs. Any downtime in their business is now in your hands to troubleshoot and resolve as quickly as possible. The monitoring available within RMM helps you move away from reactive support to a proactive model by being ahead of your customers. This lets you move them onto a more proactive, managed services model. Know critical issues impacting your end-users' performance, connectivity, or the applications they rely on ahead of time—and work proactively to fix them without a minute of customer downtime.
Automating repetitive tasks can be a huge time saver. But writing scripts can take time (especially if it’s not your forte). RMM includes a drag-and-drop editor that helps you automate tasks using a huge library of scripting objects. It also supports several major scripting languages if you prefer to write and upload your own code. Whether you want to standardize your onboarding process for new clients, simplify patching, or streamline the ticketing and billing process, our RMM tool lets you customize your experience for maximum efficiency.
From malware to phishing, denial-of-service attacks to drive-by downloads, businesses face daunting security challenges that create truly frightening business risks. And whether a breach is connected to your business or not, clients often expect you to handle it. RMM offers multiple layers of security—including antivirus, web protection, password management, network monitoring tools, and backup & recovery—to help protect businesses from all angles. Risk intelligence scan tools help you prioritize your security efforts by identifying key vulnerabilities. And when you’re ready, SolarWinds offers more advanced endpoint detection and remediation tools, like SolarWinds EDR, to get ahead of security issues before they threaten your clients’ businesses.
In IT, convenience isn’t a luxury; it’s a competitive advantage. Efficiently solving users’ technical challenges helps you reduce costs while providing better service overall. That’s why RMM comes with both Android and iOS apps, so you can take your IT tools anywhere and anytime your clients need you.
As you grow your business, you need an RMM product that grows with you at each step. Not every customer wants the same services—that’s why you pay only for what you use, on a per-client basis. For example, if one client doesn’t use web protection, you don’t pay for it. Our modular pricing gives you the flexibility to expand services as needed instead of locking you into a contract. In short, whatever stage of business you’re in, RMM will meet you there.
Not sure if RMM is the right remote monitoring and management solution for you? Visit our guidance page.
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