SolarWinds Remote Monitoring & Management
An Easy-to-Use Remote Monitoring & Management Platform That Grows with You.
The IT Tools You Need in One Dashboard
No one loves juggling multiple pieces of software. SolarWinds® RMM gives you a comprehensive set of tools to efficiently secure, maintain, and improve IT in a single dashboard, including:
- Network path visualization
- Remote access
- Automated monitoring and maintenance
- Patch management
- Prescriptive data analytics
- Data-breach risk intelligence
- Backup and recovery
- Managed antivirus
- Web protection
Key Features
Passportal + Documentation Manager
SolarWinds® Passportal, Passportal + Documentation Manager, and the Site and Blink add-on products provide simple, safe password and documentation management for both MSPs and end customers.
This includes
- Management designed to fully integrate IT documentation into a single tool
- A password-management-as-a-service solution MSPs can sell to their customers
- A mobile self-service password reset tool designed to reduce reset request tickets
Endpoint Detection & Response
Endpoint protection is designed to help MSPs prevent, detect, and respond to ever-changing threats—and recover quickly when ransomware or other exploits strike.
This includes
- Automated rollback
- Policy-driven automation
- Near real-time file analysis
- Signatureless approach
- Behavioral artificial intelligence engines
- Forensic analysis
- Protection even when endpoints are offline
- Autonomous responses to threats
Same solution to manage Mac and Windows
Mac devices are becoming ubiquitous, either as part of the BYOD paradigm, or as a small but significant set of existing devices an MSP must support. With the rapidly evolving cyberthreat landscape, MSPs must manage Mac devices not just for management and support purposes (upgrade, patch, etc.), but to protect the network and all other managed devices from security breaches. To keep your network safe, every device on that network needs to be managed and protected. Viruses and malware are not specific to any one kind of device or operating system. Not managing and protecting Mac devices makes the entire network vulnerable.
SolarWinds RMM is designed to offer a seamless experience for monitoring, managing, and protecting Mac® devices across customer environments. It helps protect customers from data loss by backing up important documents to make them easily and quickly recoverable. More importantly, RMM protects Mac devices from cyberthreats with robust antivirus.
This includes
- Manage and Monitor Mac and Windows devices with the same solution
- Back up Mac documents to the cloud and recover them easily
- Protect Mac devices from viruses and malware
Remote Monitoring
Remotely monitor desktops, laptops, servers, and mobile devices across operating systems and platforms.
This includes
- Alerts and performance checks
- Security monitoring
- Windows, Mac, and Linux compatibility
- Network device monitoring
- Mobile device monitoring
- Virtual machine monitoring
- Granular roles and permissions
- Automation and bulk actions
Network Device Monitoring
Monitor network devices, including switches, routers, firewalls, and more via SNMP from your RMM dashboard.
This includes
- Network device discovery
- Asset information
- SNMP monitoring
- Integrated notifications
Remote Access
Perform maintenance and fix issues without leaving your desk.
This includes
- Provide faster support with lower costs
- Reporting
- Anytime access
- Contact lists
- File system
- System configuration
- Performance issue maintenance
- Service management
Network Discovery
Discover and manage devices as they come on your networks.
This includes
- Device discovery
- View device details
- Active Directory monitoring
- Connection logs
- Advanced monitoring agent
NetPath
Understand your network's performance and infrastructure past your firewall, from source to destination and everything in between.
This includes
- 24/7 Monitoring and History
- Performance and QoS Monitoring
- Network Visibility
- Node/Hop Information
Automation and Scripting
Automate tasks using our drag-and-drop automation editor or upload your scripts.
This includes
- Easy proactive task automation
- Bulk changes
- Proactive tasks
- Scheduling
- Custom and community scripts
- Flexible drag-and-drop interface
Patch Management
Fine-tune your patch management policies to prevent cyberattacks and optimize system performance.
This includes
- Automation
- Customizable policies and scheduling
- Patch roll-back
- Exchange and Office 365 support
- Heightened security for vulnerable programs
- Ability to disable devices
- Deep scans
Reports
View details on just about anything you need with transparent reporting.
This includes
- Display key metrics and support activities
- Review all the critical functions you perform
- Device inventory
- Pricing
- Antivirus protection
- Backup integrity
- User audits
- Hardware and software checkups
Data-Driven Insights
Get actionable insights based on analyzing over five million endpoints in real time.
This includes
- Security insights
- Efficiency insights
- How-to insights
- Site blacklists
- Relevant suggestions
Mobile App
Provide exceptional service wherever you are with our mobile apps.
This includes
- View problem servers and workstations
- View full checks, outages, tasks, notes info, and asset data
- Clear failing checks and Add check notes
- Run remote control sessions using Take Control right from your iOS or Android device
Backup And Recovery
Back up full systems quickly and recover from IT disasters.
This includes
- True Delta
- Backup Accelerator
- Bare metal protection
- Virtual and continuous disaster recovery
- Bandwidth throttling
- Standby image backup
- Private encryption key with end-to-end encryption
- Advanced Encryption Standards (AES)
Managed Antivirus
Protect against known viruses and catch new, hard-to-detect malware threats.
This includes
- Extensive signature-based scanning
- Heuristic checks
- Active protection and behavioral scanning
- Default policies
- Powerful customization
- Endpoint branding
What This Means for Your Business
Automation can help you handle diverse, complex environments without taxing your resources. SolarWinds RMM goes beyond simple automation, allowing you to set up complex, sophisticated tasks using a drag-and-drop editor—no need to learn a new scripting language. It also supports several major scripting languages if you prefer to write and upload your own code. Whether you want to standardize your onboarding process for new clients, simplify patching, or streamline the ticketing and billing process, RMM lets you customize your experience for maximum efficiency.
From malware to phishing, denial-of-service attacks to drive-by downloads, businesses face daunting security challenges that pose truly frightening fiscal threats. Remote Monitoring & Management provides multiple layers of security—including best-in-class antivirus, web protection, device discovery, network monitoring tools, and backup and recovery—to help protect businesses from all angles. It also includes data breach risk intelligence to help you prioritize your security efforts around at-risk data. With SolarWinds Remote Monitoring & Management, IT service providers can move upstream into managed security services, and in-house IT professionals can feel more comfortable about their IT security.
If you had the right data and professional data scientists analyzing it, you could make better, more informed decisions that positively impact your IT. Remote Monitoring & Management can help give you this power. By analyzing over five million endpoints across hundreds of thousands of networks in real-time, SolarWinds Remote Monitoring & Management’s LOGICcards deliver powerful insights to your dashboard to help make you a better IT professional. For example, your dashboard can alert you to trends happening halfway around the globe, such as patches with high failure rates or emerging security threats, empowering you to make informed decisions quickly. It’s like having a data scientist working around the clock.
In IT, convenience isn’t a luxury; it’s a competitive advantage. Efficiently solving users’ technical challenges helps you reduce costs while providing better service overall. That’s why SolarWinds Remote Monitoring & Management comes complete with both Android® and iOS® apps. You can even take your service desk into the field with its own mobile application.
As you grow your business, you need a platform that grows with you at each step. Not every customer wants the same services—that’s why you pay only for what you use, on a per-client basis. What if one client doesn’t use web protection? You don’t pay for it. Our modular pricing gives you the flexibility to expand services as needed instead of locking you into a contract. In short, whatever stage of business you’re in, SolarWinds Remote Monitoring & Management will meet you there.
Your customers rely on you to be available whenever an outage occurs. Any downtime in their business is now in your hands to troubleshoot and resolve as quickly as possible. The monitoring available within RMM helps you move away from reactive support to a proactive model by being ahead of your customers. Know critical issues impacting your end-users' performance, connectivity, or the applications they rely on ahead of time-and work proactively to fix them without the customer having a minute of downtime.
See how NetPath within RMM can help you understand your network's performance and infrastructure past your firewall, helping you deliver exceptional IT services and not just reactive IT support.
