MSP Manager Release Notes

Version 3.9 was first available for general availability (GA) on May 10, 2018

What's New

    Fixed Issues

    • Fixed

      An issue that could prevent the RMM Outage from being closed or opened has been resolved.

    • Fixed

      An issue which would prevent timers from being stopped on some OSX computers has been resolved.

    • Fixed

      A data issue that could prevent merging of multiple tickets together has been corrected.

    • Fixed

      A problem that would cause RMM Integration to remain stuck on loading has been resolved. The browser console would show the following error would show: “Uncaught TypeError: Cannot read property ‘VarId’ of null” “

    Known Issues

    • Known

      The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

    • Known

      Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.

    • Known

      The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.

    • Known

      When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

    • Known

      On the Company Dashboard, User Stats information will not show any change after partial billing of a ticket.

    • Known

      The 'My Dashboard' graph may be misaligned when viewing on a Surface Pro 4 or other 4k resolution screen.

    • Known

      Attempting to view the contents of a response using Edge browser may not show the contents of the response. This is a limitation of the browser's ability to render iframe contents. As a work-around, we suggest using either Chrome or Firefox.