MSP Manager Release Notes

Version 2.9 was first available for general availability (GA) on September 8, 2016

What's New

  • New

    Restrict Access to Assigned Customers; Ever want to limit the scope or view of a technician to the customers that they are assigned to? Now in MSP Manager you can restrict a user so that they only have access to view their "Assigned customers". Technicians with this restriction will not be able to see any tickets, time, or knowledge from restricted customers.

  • New

    Track CC’d users in ticket; Ever need to keep a running list of who needs to be informed of ticket progress? Ever need to attach non-contact emails to a ticket for use in responses? Now in MSP Manager additional recipients in the original ticket request are tracked in the new 'Cc Email' field, new emails are added to this field whenever you add them manually or add them to a response. When a new response is generated we will put all the emails from the Cc field as a Cc in the new response. These can be contacts or non-contact email addresses.

  • New

    Jump to ticket by ID; Ever need to quickly enter a ticket number and open the corresponding ticket? Now in MSP Manager if you enter in a ticket number in the ticket search field it will open the ticket by this number instead of search for a ticket that contains the number.

  • New

    New Permissions (Action Required) The following permissions have been added to the system. Please note that by default we have added the permission as disabled for all roles as we did not want to provide users permissions that you did not intend. To grant these permissions simply edit your existing roles and save.

    New permissions in 2.9:
    Merge ticket - Controls if a user can use the merge ticket features
    Create Location - Controls if the user can add a location to an existing customer
    Edit Location - Controls if the user can edit location information
    Delete Location - Controls if the user can delete an existing location
    Create Contact - Controls if the user can create a contact
    Edit Contact - Controls if the user can edit an existing contact
    Delete Contact - Controls if the user can delete a contact
    View Subscription - Controls if the "View Subscription" option should be visible in Account settings
    Configure Ticket Issue Types - Controls if the user can configure Ticket Issue types in account settings
    Configure Asset Statuses - Controls if the user can Configure Asset Statuses

Fixed Issues

  • Fixed

    A problem that could result in email responses made by technicians not being added to existing tickets has been resolved.

  • Fixed

    An issue that could cause a delay when typing into ticket text fields has been corrected.

  • Fixed

    The billed ticket reports is now sorted on ticket number

  • Fixed

    An issue that prevented the 'To' field in ticket responses from populating when no location has been set in the ticket has been fixed. Now, if no location is selected, the 'To' field will contain the list of all contacts for the customer, grouped by location.

  • Fixed

    A problem where a response to a ticket by a customer would incorrectly be identified as coming from a technician has been fixed.

  • Fixed

    Improvements have been made that should result in some significant performance improvements in scheduling especially for large MSPs.

  • Fixed

    An issue where scrolling in the ticket info panel would cause content to disappear has been resolved.

  • Fixed

    A permission has been added to Account Settings > Roles to control access to "Asset Status" configuration.

  • Fixed

    Wrapping of the text in responses has be restored.