MSP Manager Release Notes

Version 2.15.2 was first available for general availability (GA) on May 31, 2017

Fixed Issues

  • Fixed

    Currently you cannot open passwords from My Dashboard >My Tickets View. Repeat the click on the tool tip and the password will show up.

  • Fixed

    An issue resulting in Procedures continually retracting has now been resolved.

  • Fixed

    Known Issue Addressed: It is now possible to add more than one new Service Plan to a Project Plan using the same Rate Template via Account Settings > Project Plans > Add New Service Plan. You are now able to save a ticket when there is no default Service item

  • Fixed

    You can once again select and copy the contents of Procedures and Password Notes from their corresponding list pages.

  • Fixed

    An issue that prevented inbound N-central tickets from following ticket routing rules has been corrected.

  • Fixed

    A problem that prevented editing of customers associated with Customer Access Groups has been fixed.

  • Fixed

    An issue resulting in Procedures continually retracting has now been resolved.

Known Issues

  • Known

    No new items introduced from 2.15.2

  • Known

    Customers (Preview)- Program Level -Rate list is not loading in time entry.

  • Known

    Attempting to 'View Bill' by routing through an open Customer Service item by clicking on (+) icon, Billing History click 'View Bill' is currently redirecting to 'Knowledge' tab.

  • Known

    You may experience sporadic disappearing Action button and Add A New Customer button. This is an occasional occurrence which will be addressed in an upcoming release.

  • Known

    Service Item Editor's quantity field should be grayed out when Use asset count is checked this is a display only issue.

  • Known

    When adding new program levels it will automatically associate Customers and Service Plans. To work around this issue deselect the unwanted options.

  • Known

    The Tickets List in the Customer (PREVIEW) is showing the incorrect Completed Date to work around this issue at this time use Classic Mode

  • Known

    Customer Tab (PREVIEW) is not sorting Service items by Status, Classic mode can be used as a work around.

  • Known

    Customer Tab (PREVIEW) is not successful when applying Ticket Status filters on a customer Ticket List. Classic Mode can be used to work around this issue.

  • Known

    Contacts listed in the 'Contacts to cc' drop down within tickets my appear twice.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the '<' back arrow.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.

  • Known

    You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser. This will be fixed in an upcoming release.

  • Known

    Helpdesk (PREVIEW) Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.