MSP Manager Release Notes

Version 2.12 was first available for general availability (GA) on January 20, 2017

What's New

  • New

    The new Time Log feature allows you to visualize the actual work associated with a ticket time entry. Once a time entry is save, the Time Log is available showing the time segments where the timer was running and paused.

    time_log.jpg

Fixed Issues

  • Fixed

    Modifications have been made to SLAs to resolve a number of symptoms with this feature such as SLA resetting time and, negative value displays.

  • Fixed

    A problem where newly created tickets where automatically being moved to 'Assigned' Status instead of 'New' Status has been fixed.

  • Fixed

    Resolved the mis-alignment of an exported invoice (via csv file) when there is a double quotation in a ticket description.

  • Fixed

    Validation added to ensure new tickets created are required to submit an Issue Type before allowing selection of Issue Subtype.

  • Fixed

    Documentation has been added to clarify how to configure Office 365 Email

  • Fixed

    An issue with Emails not showing under "Ticket Request" has now been resolved

  • Fixed

    An issue where Monitored Ticket Mailbox will not connect resulting in "unable to Connect Due to Bad Server Response" has now been resolved.

  • Fixed

    An issue where Expiration notifications were not being sent has now been corrected.

  • Fixed

    A problem involving new companies, which carried no default settings set before MSP Manager 2.11, not allowing the ability to save new Company Default Settings has now been resolved.

  • Fixed

    Billing periods will now recalculate when user changes 'end date' for Contract.

  • Fixed

    An issue involving the inability to open ticket requests from helpdesk has now been resolved.

  • Fixed

    "On Hold" ticket status will now display successfully in N-central

  • Fixed

    The ability to add attachments while entering a ticket response in the user portal has now been restored.

  • Fixed

    A specific scenario that prevented the ability to create calendar invites has now been resolved.

  • Fixed

    An issue preventing the ability to export invoices from MSP Manager to Quick Books (QBD) has now been resolved.

Known Issues

  • Known

    An issue exists that could result in duplicate ticket numbers being generated. To work around this issue you can merge the duplicated tickets

  • Known

    The email notifications for SLA contain an incorrect link to tickets. This issue will be resolved in an upcoming release. For now, navigate to the ticket number via the web UI.

  • Known

    Information entered in the "Describe what you were working on.." window does not allow an option to select 'Notify users'.

  • Known

    Quick Tickets are not loading on the Knowledge page at this time.

  • Known

    Users are able to add time entries after marking a ticket as Complete in HelpDesk.

  • Known

    When setting time for Business Hours in Default Settings, you may receive an error indicating that "Time format is not valid." This incorrect error message will be removed in an upcoming release.

  • Known

    The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.