MSP Manager Release Notes

Version 2.10.3 was first available for general availability (GA) on November 17,2016

Fixed Issues

  • Fixed

    Adjusted workflow and error handling regarding deleting User accounts with associated time entries

  • Fixed

    Pause time will now correctly display on Ticket List and in Editor

  • Fixed

    Recurring Ticket schedule start and end dates are now correctly localized

  • Fixed

    Times displayed in 'Active Timers' in Quick Ticket window are now localized

  • Fixed

    The time spent in tickets is now properly reflected in ticket list views

  • Fixed

    Using the '<' "Back Arrow" to return from the ticket editor to any ticket list is now functioning correctly

  • Fixed

    KNOWN ISSUE ADDRESSED: The problem that Active Timers were not being shown in the Helpdesk "Reading View" has been fixed

  • Fixed

    KNOWN ISSUE ADDRESSED: The issue where a paused timer could appear to be running in the ticket list has been resolved

  • Fixed

    KNOWN ISSUE ADDRESSED: When a timer is added to a ticket, you will no longer need to scroll in the ticket list to see the updated ticket

  • Fixed

    KNOWN ISSUE ADDRESSED: Corrected the display of Pause timer in green to the expected orange color

  • Fixed

    KNOWN ISSUE ADDRESSED: The behavior involving inaccurate calculations to time entry fields (large incorrect time values/0.00hrs) has now been corrected

Known Issues

  • Known

    The merge ticket option does not exist in the Helpdesk "Reading View". To work around the issue, you can use the "List view" and merge tickets from there

  • Known

    If a recurring ticket cannot be generated the user is not currently notified. This will be fixed in a future release, in the meantime to work around the issue you can see a full list of recurring tickets and their last creation time in the Helpdesk under Recurring Ticket Schedules

  • Known

    An issue exists that could result in duplicate ticket numbers being generated

  • Known

    Marking a ticket as completed with a paused or running timer can display the end time of the time entry incorrectly. Refreshing the browser or reloading the ticket editor will resolve the problem