MSP Manager Release Notes

Version 2.10.3 was first available for general availability (GA) on November 17,2016

Fixed
Adjusted workflow and error handling regarding deleting User accounts with associated time entries
Fixed
Pause time will now correctly display on Ticket List and in Editor
Fixed
Recurring Ticket schedule start and end dates are now correctly localized
Fixed
Times displayed in 'Active Timers' in Quick Ticket window are now localized
Fixed
The time spent in tickets is now properly reflected in ticket list views
Fixed
Using the '<' "Back Arrow" to return from the ticket editor to any ticket list is now functioning correctly
Fixed
KNOWN ISSUE ADDRESSED: The problem that Active Timers were not being shown in the Helpdesk "Reading View" has been fixed
Fixed
KNOWN ISSUE ADDRESSED: The issue where a paused timer could appear to be running in the ticket list has been resolved
Fixed
KNOWN ISSUE ADDRESSED: When a timer is added to a ticket, you will no longer need to scroll in the ticket list to see the updated ticket
Fixed
KNOWN ISSUE ADDRESSED: Corrected the display of Pause timer in green to the expected orange color
Fixed
KNOWN ISSUE ADDRESSED: The behavior involving inaccurate calculations to time entry fields (large incorrect time values/0.00hrs) has now been corrected

Known
The merge ticket option does not exist in the Helpdesk "Reading View". To work around the issue, you can use the "List view" and merge tickets from there
Known
If a recurring ticket cannot be generated the user is not currently notified. This will be fixed in a future release, in the meantime to work around the issue you can see a full list of recurring tickets and their last creation time in the Helpdesk under Recurring Ticket Schedules
Known
An issue exists that could result in duplicate ticket numbers being generated
Known
Marking a ticket as completed with a paused or running timer can display the end time of the time entry incorrectly. Refreshing the browser or reloading the ticket editor will resolve the problem