SolarWinds MSP Manager Integration with RMM


SolarWinds RMM and MSP Manager integrate to help provide nearly everything small- and medium-sized MSPs need. It enables you to deliver prompt and proactive service, allocate resources effectively, and efficiently bill customers—with reliable, defensible invoices for faster approval, all from a single solution. Together they provide easy-to-use remote monitoring and management as well as ticketing, reporting, and billing for end-to-end customer service.

Get more done, faster

  • Create tickets and add times and notes right from the RMM dashboard.
  • Open tickets in RMM/MSP Manager for issues you deem critical, then automatically route them to the right resources via granular workflow settings.
  • Remotely connect to impacted devices directly from tickets

Keep critical data safe and accessible

  • Rest easy with solutions built on Microsoft Azure, designed for high availability and compliance support
  • Enable technicians to view critical passwords while maintaining security via three levels of user permissions.
  • Safeguard passwords with AES-256-bit encryption.
  • Quickly and safely access the mobile app via fingerprint authentication.

Access documents and knowledge easily

  • Access network, device, and ticket information anywhere via tools built on the worldwide Microsoft Azure network.
  • Add internal and public notes to tickets—right from the RMM dashboard.
  • Create new users, customer sites, or assets in RMM, and they will automatically appear in MSP Manager (and vice versa).
  • Keep information available and up-to-date throughout the platform automatically.

Gain key business insights

  • Get clarity with interactive, customizable workspaces that provide ticket, asset, service item, knowledge, and customer views.
  • Gain full ticket visibility across the platform.
  • Export data from MSP Manager and load into your favorite business intelligence tool.
  • Predict future customer needs via comprehensive service histories.