MSP Manager Billing Dashboard

Solve key issues that slow down your billing process

It shouldn’t take days to complete your billing cycle at the end of each month. Yet MSPs supporting a high number of clients or end users often struggle to track and bill time effectively, especially when they must toggle between multiple tools to figure out the final bills.

N‑able MSP Manager features billing and invoicing software specially designed to help reduce the time you spend on the process each month. This tool pulls data from the time tracking on your team’s support tickets, automating a significant part of the process and increasing accuracy. The system also allows for streamlined batch invoice generation and export.

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Reduce financial disputes with clear and accurate invoicing

Transparency is the key to seamless, stress-free invoicing. Your clients want to know where your time goes so they can know where their money is going, but manual time tracking is error-prone. MSP Manager generates invoices based on the time tracked by your engineers and the rates you set for service items to promote accuracy. Each invoice includes detailed information on service items, tickets, time entries, and expenses, so your clients know what they’re paying for—which helps reduce disputes.

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Bill in bulk to easily invoice large groups

For most clients on your roster, billing and invoicing is formulaic. Instead of wasting time performing the same repetitive actions for dozens of clients, MSP Manager uses intelligent automated actions to speed up the process. When a cycle begins, you can generate invoices for everyone with an outstanding balance in just a few simple clicks. You can easily filter criteria for batches in case you prefer to bill for only certain customers, such as everyone on a retainer contract. Outside of the batch process, you can also create sample invoices to preview a client’s version before it’s generated. These features help you maximize your time and efficiency.

Export invoices

Work with your existing accounting or invoicing software

To gather a full accounting of your business, it’s likely that you’ll need to input everything into external accounting software. With MSP Manager, you can do so in just a few clicks. This tool integrates with major accounting software packages, allowing you to sync information and export your invoices to QuickBooks, QuickBooks Online, or Xero Accounting Software in a single batch. MSP Manager easily integrates with popular third-party accounting software to save you valuable time at the end of each cycle and during tax time. You can also avoid disputes with clients over expenses, unexpected service items, or inaccurate time entries.

Xero MSPM Integration Screenshot

Integrate MSP Manager with RMM for a unified process

Integrate MSP Manager with N‑able RMM or the N‑central® solution for a unified, cloud-based ticketing and invoicing process. This cost-effective solution allows you to create an end-to-end workflow that suits your business, all from a single pane of glass. Route tickets directly from the RMM platform—while easily tracking hours spent on each ticket.

Plus, with automatic coordination between RMM, N‑central and MSP Manager, you will always have real-time insights into billable hours alongside tickets, assets, and other service items, so your financial picture stays up to date. The Quick Ticket feature lets techs create tickets as well as start tracking time within the ticket (or add time and notes after the fact as needed), which helps generate accurate bills.

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Why should your MSP business integrate ticketing and billing?

Why should your MSP business integrate ticketing and billing?

You should integrate ticketing and billing processes because it’s the best way to streamline the payment cycle. When your solutions are connected, it’s easier for your technicians to track their time and automatically populate invoices, which helps you improve billing accuracy. Also, you no longer have to manually enter hours when you have these automated features, which saves time and improves productivity.

How do technician reports help you accurately bill for the time spent on specific customers?

How do technician reports help you accurately bill for the time spent on specific customers?

With a real-time record of where your technician’s time goes, you can clearly see how much time your team is spending on a specific client. By matching your rates to these documented hours, you never have to estimate how much time your techs spent resolving an issue. This makes billing more accurate, which helps offer clients peace of mind that you are not overcharging for your services.

How does accurate ticketing and billing help show value to customers?

How does accurate ticketing and billing help show value to customers?

Addressing tech tickets is one of the more visible parts of being a managed service provider, but a lot of vital work goes on behind the scenes. From patch management to routine maintenance to monitoring backups, your clients don’t always see the work your team does. Some clients might wonder where their money is going if they can’t see the immediate returns. Detailed invoices based on the actual time your technicians spend helping clients make it easier for clients to see what you’ve been doing, which in turn makes it easier to demonstrate the value of your work.

Save time with fast, easy, and streamlined billing for MSPs

  • Simplify financial processes so you can get paid faster
  • Easily send your clients clear and accurate invoices
  • Bring ticketing and billing together for maximum efficiency