Empower MSP London

POWERFUL PEER ENGAGEMENT

Novotel London West Hotel

12th – 14th November, 2017

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ABOUT THE EVENT

If there’s one constant in this industry, it’s rapid change. We want to make sure you have the knowledge and tools to adapt to the changes in the industry. Join our two-day conference to engage with your peers and get fresh ideas for your business’s future growth and development. With training opportunities on SolarWinds® MSP products, you’ll leave with the skills and knowledge to adapt your service offerings to meet the needs of your customers.

SPEAKERS

AGENDA

The two-day agenda with pre-day* is packed full of content that will inspire and inform, and arm you with
knowledge and tools required to take your business to the next level.

 

1:15 pm - 3:15 pmElite Pre-day (invite only) - Roadmap and Feature Requests

Take a look at where SolarWinds MSP is headed in this Roadmap and Feature presentation. August will guide you through what’s to come, field potential concerns, and discuss features that could improve your efficiency.

Speakers: August Wehrmann

3:30 pm - 4:30 pmElite Pre-day (invite only) - Service Delivery in the Security Sector

Hear from security services master Jeff Young, from Long View, as he discusses hybrid deployment, the threat of cyberattack to infrastructure, and opportunities for managed services in today’s rapidly evolving threat landscape. Jeff will share real-world scenarios and talk about emerging market technologies.

Speakers: Jeff Young

4:30 pm - 5:30 pmElite Pre-day (invite only) - Executive Q&A and group discussion

You drive the conversation in this Q+A. Mike and David will be answering questions about business, managing MSPs, being leaders in the industry, and more.

Speakers: Mike Cullen, David Weeks

5:30 pm - 8:30 pm Empower MSP London - Welcome Drinks

Join us for welcome drink and canapés in the Cognac Suite at Novotel London West.

9:15 am - 9:45 amExecutive Update: A Vision for the Future

Mike will kick off this day of learning by sharing how the vision, direction and new developments within SolarWinds MSP have been strategically outlined to support the growth of today's MSP's

Speakers: Mike Cullen

9:45 am - 10:45 amKeynote - Technology and Humanity: The Future of Opportunities and Challenges

Humans and ultra smart technology, i.e., ‘intelligent machines’ are increasingly interconnecting. The Internet of Things is here, and ‘singularity’ is quickly becoming a buzzword that rivals ‘social media.’ Artificial Intelligence (AI) is certain to play a role everywhere, and robots are dramatically dropping in price while gaining quickly in functionality and skills. Exponential technological progress is evident everywhere, but how will we—as linear beings—cope with this increasing empowerment of software and machines, the tremendous gain in the flow of real-time information, and the far-reaching implications that these developments will have?

Speakers: Gerd Leonhard

11:00 am - 11:30 amStrategic Roadmap

In today’s dynamic IT landscape, you are faced with challenges every day—you must expand your IT services offerings to win new customers, protect your customers from an ever-changing array of security threats; and operate your business with greater efficiency to stay competitive. Attend this session to learn how the breadth and strength of the SolarWinds MSP product portfolio can help you tackle these challenges head-on.

Speakers: Greg Lissy

11:30 am - 12:30 pmFrom MSP to MSSP - Panel Discussion

Mike Cullen and David Weeks talk with four of the top 100 managed services security experts about the challenges MSPs are facing in meeting their customers’ growing demands, as layered security becomes less of an option and more of a standard. Hear these MSSPs’ journeys, growth strategies, and tips for new customer acquisitions, while learning how security services play a pivotal role in the future of the industry.

Speakers: Jeff Young, Shaun Davis, Susie Cummings, Ian Lockwood

1:30 pm - 2:15 pmTechnical Session - N-central Product Deep Dive

Join this session for a deep dive on N-central®. August will discuss new features and services coming to the N-central platform, and take a look at some specific product features and functions that will help you evolve your business.

Speakers: August Wehrmann

1:30 pm - 2:15 pmTechnical Session - RMM Product Deep Dive

Join this session for a deep dive on the Solarwinds® RMM Roadmap. In this session, Sara and Brian will discuss new features and services coming to the RMM platform and take a look at some specific product features and functions that will help you evolve your business.

Speakers: Sara Foley, Brian Mackie

1:30 pm - 2:15 pmDrop-In Centre

Join SolarWinds MSP experts for drop-in meetings to discuss whatever topic you have in mind. This is open to all attendees.

2:15 pm - 3:00 pmBusiness Session - Good Isn't Enough: Get Xcellent at Layered Security

With breeches happening almost weekly, customer’s sensitive information is constantly at risk. Being “good” at layered security is no longer enough. Join Mark Schoonderbeek and David Weeks for a discussion on how to get Xcellent at layered security.

Speakers: Mark Schoonderbeek, David Weeks

2:15 pm - 3:00 pmTechnical Session - Backup Product Deep Dive

Join this session for a deep dive into Backup. In this session, we will discuss new features and services coming to the Backup platform, taking a look at some specific product features and functions that will help you evolve your business.

Speakers: Jan Gerzinus (JG) Jongsma, Eric Harless

2:15 pm - 3:00 pmDrop-In Centre

Join SolarWinds MSP experts for drop-in meetings to discuss whatever topic you have in mind. This is open to all attendees.

3:15 pm - 4:00 pmBusiness Session - Fueling Business Success with Automation

As the market for managed services matures, the opportunity is bigger and more profitable than ever—but the competition is also stronger. In order to grow their business, or even maintain their current levels of profit, MSPs need to adapt their sales strategy to match the current dynamics of the IT market. How do you position your sales organization? How do you price your services? .

Speakers: Altus Koorts, Jakobus Koorts, and Chris van Rensburg

3:15 pm - 4:00 pmTechnical Session - Integrated Backup Product Deep Dive

Join this session for a deep dive into Integrated Backup. In this session, we will discuss new features and services coming to the Integrated Backup platform and taking a look at some specific product features and functions that will help you evolve your business.

Speakers: Jan Gerzinus (JG) Jongsma, Eric Harless

3:15 pm - 4:00 pmDrop-In Centre

Join SolarWinds MSP experts for drop-in meetings to discuss whatever topic you have in mind. This is open to all attendees.

4:15 pm - 4:45 pm10 Steps to a Proactive Security Model

The security paradigm continues to evolve. As a result, the adversaries, threat models, and motivations adapt accordingly. In this session, we will discuss 10 steps you can take to make your customers more secure by creating or expanding a successful security program.

Speakers: Tim Brown

4:45 pm - 5:45 pmGDPR: A New Paradigm in Personal Data

Digital trust is becoming an important selling point for companies around the world. How supervisors and regulators see the protection you give your customer’s most private information will start to shape the DNA of organisations and set priorities in all areas of life. Join Ardi Kolah for one of the most relevant topics in today’s industry—GDPR—and explore how one country’s regulation will shift the paradigm of personal data around the world.

Speakers: Ardi Kolah

5:45 pm - 6:00 pmResources to Help Your MSP Business Succeed

Let Estelle share resources that help MSPs succeed in business. With access to tools, advocacy programs, exclusive events, training, and specialised communities, CompTIA® is the pre-eminent channel organisation.

Speakers: Estelle Johnson

6:00 pm - 9:00 pmEmpower MSP Networking Event

Join us for our Empower MSP networking party, includes food and drinks.

9:00 am - 9:15 am Welcome and Day 2 Review

Speakers: Mike Cullen, Dave Sobel

9:15 am - 10:15 amKeynote - The Human Factor: Cybersecurity is Made out of People

Award-winning author Misha Glenny explains how communication is the greatest failure of the cybersecurity industry. His presentation, The Human Factor: Cybersecurity Is Made out of People, will argue that unless companies and institutions take it upon themselves to educate their employees, they are heading for cyberoblivion. Much of this presentation is based on Misha's interviews with criminal hackers and other denizens of the Dark Net.

Speakers: Misha Glenny

10:45 am - 11:30 amBusiness Session - Onward and Upward: Looking Beyond the Roadmap

After the business leaders give their updates, how do we go further? What do you find when you delve deeper into the product labs? Go beyond the roadmap with Dave Sobel, leading MSP expert and technology visionary, to hear his thoughts about where the evolution of the industry is leading and what ideas are being discussed as we consider the future.

Speakers: Dave Sobel

10:45 am - 11:30 amTechnical Session - Boosting Efficiency - MSP Manager Overview

Learn how to boost your team’s efficiency and easily manage customer service with integrated ticketing, tracking, and billing capabilities. Brian will walk you through the features and benefits of this management solution, offered through a user-friendly single pane of glass, that gives you everything you need in one place.

Speakers: Brian Mackie, Omar Kahiel

10:45 am - 11:30 amDrop-In Centre

Join SolarWinds MSP experts for drop-in meetings to discuss whatever topic you have in mind. This is open to all attendees.

11:30 am - 12:15 pmBusiness Session - How to Close the Sale and Increase Your Margins - Panel Discussion

During this session, we will explore how successful service providers have developed their organizations to make the sell based on their value rather than price, ensuring they do not compromise on quality and growth. This will be an interactive panel session, where the audience will drive the conversation.

Speakers: Tim Walker, Thijs Jongkind

11:30 am - 12:15 pmTechnical Session - Quantifying Risk - a Risk Intelligence Overview

A web-based console that enables MSPs to quickly and easily find at-risk data in their customers’ networks, Risk Intelligence locates vulnerabilities and calculates the financial liability of a potential data breach. Rob will walk you through the features and benefits of this risk assessment tool and help you understand how cybersecurity is a sound business investment, not a vague IT expense.

Speakers: Rob Douthitt

11:30 am - 12:15 pmDrop-In Centre

Join SolarWinds MSP experts for drop-in meetings to discuss whatever topic you have in mind. This is open to all attendees.

1:15 pm - 2:00 pm Business Session - Managing Customers for Long-Term Retention

Keeping customers engaged and happy is critical to long-term success. In this session, Kevin will share his experiences developing customer retention strategies and instituting programs and processes designed to engage and grow customer relationships.

 

Speakers: Kevin Kirkpatrick

1:15 pm - 2:00 pmTechnical Session - You’ve Got Mail: Email Security and the MSP

Join SpamExperts founder Sam Renkema as he unpacks mail protection and its subsequent effects on the SolarWinds MSP portfolio. He will take a look at how email security solutions, deployed in the cloud or on-premises, will help you evolve your business.

Speakers: Sam Renkema

2:15 pm - 3:00 pmGDPR - Compliance as a Service

First it was "monitor all the things," then it became "secure all the things," and now we find ourselves at "defend all the things." Join us for our event’s closing session with Ian Trump, CTO of Octopi, as he delves into issues confronting MSPs today. He’ll provide in-depth coverage on how to develop "Compliance as a Service" to meet today's demands.

Speakers: Ian Trump

*Agenda may be subject to change

 

WHAT SHOULD I EXPECT?

TAKE A LOOK AT LAST YEARS EVENT!

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TESTIMONIALS

PRICING

Join us at Empower MSP London.

 

PASS ONLY

£199

 

Event Pass Only

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PASS INCL. 1 NIGHT ACCOMMODATION

£299

 

Event pass with 1 Night Accommodation

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PASS INCL. 2 NIGHTS ACCOMMODATION

£399

 

Event pass with 2 Nights Accommodation

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Passes are fully refundable up until 16th October, 2017.
Cancellations made after 17th October, 2017 are NON-REFUNDABLE.
Pass prices listed above are inclusive of VAT.

FAQ

  • Who should attend Empower MSP London?
    The short answer is anyone who works for or owns an MSP! In addition to the business-focused general sessions and keynotes, you can choose the breakout sessions that are best suited to you. So whether you’re technical, a CEO, or perhaps a bit of both, you can take away great knowledge to empower your business and career.
  • I’m not a SolarWinds MSP customer yet. Can I still attend?
    Sure! We’d love to see you there. Our educational sessions are perfect for any MSP looking to learn strategies that enhance business or technical performance. Contact us at [email protected] for more information.
  • What is the cost to attend?
    - Event pass only: £199.00 incl. VAT
    - Event pass plus 1 night accommodation: £299 incl. VAT
    - Event pass plus 2 nights accommodation: £399 incl. VAT
  • What does my Event Pass include?
    The Event Pass enables delegates access to all conference sessions*, breakfast and lunch both days, and entrance to the Empower MSP Party on Monday 13th November, which includes food and drinks.

    Event pass plus 1 night accommodation enables delegates access to all conference sessions*, breakfast and lunch both days, and entrance to the Empower MSP Party on Monday 13th November, which includes food and drinks. This pass also includes one night accommodation at Novotel London West Hotel on Monday 13th November.

    Event pass plus 2 nights accommodation enables delegates access to all conference sessions*, breakfast and lunch both days, and entrance to the Empower MSP Party on Monday 13th November, which includes food and drinks. This pass also includes two nights’ accommodation at Novotel London West Hotel on Sunday 12th November and Monday 13th November.
    *Invite only sessions require an invitation to attend.
  • What is not included in the Event Pass?
    Travel costs are not included in the Event Pass.
  • Can I bring my spouse or a partner to the event?
    Sure! If you would like to bring your spouse or partner to the Empower MSP party on the Monday night, then you can purchase a Party Pass for £99. Please note that Party Passes do not cover any other part of the conference.
  • Can I be a speaker at Empower MSP in London?
    If you are interested in speaking at this year's event we'd love to hear from you. Please contact [email protected]