Some recent studies have predicted that the Managed Service Market will continue to grow at a rate of 12% over the next few years.
This is due to the fact that companies are increasingly combining VOIP phone systems as well as wireless devices such as iPhones and iPads into their networks, while at the same time reducing staff costs.
One key tool in the MSPs arsenal is good, solid metrics. Presentation of the right data and statistics to a customer can highlight the quality of work and the value of your service to them. Information overload is an easy trap to fall into, though.
Google Plus is Google's attempt to meet the Facebook challenge head on. One of their earlier tries at this, Google Buzz, fizzled out without making much of an impact on the web community.
Keeping Search Results Relevant
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