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      Home Blog Services & Support
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      MSP Business

      How to treat your customers right by properly registering hardware and software

      By Karl Palachuk
      - 14 June, 2016
      Making sure your customers have properly registered hardware and software is not just good housekeeping, it’s beneficial to their business, says Karl Palachuk.
      MSP Business

      Are you managing your customers' expectations on response times

      By Karl Palachuk
      - 19 April, 2016
      As an MSP your customers will probably always want things fixed yesterday, so managing expectations on response times is essential says Karl Palachuk.
      MSP Business

      How do service requests get into your system?

      By Karl Palachuk
      - 13 April, 2016
      So you’ve moved from break/fix to managed services. Now you need to understand – and equally importantly get your customers to understand – how to get a service request into your system, says Karl Palachuk.
      MSP Business

      How to ensure you deliver the perfect service call every time

      By Karl Palachuk
      - 6 April, 2016
      Few things are more important to an MSP than delivering consistent and good quality service on site. Karl Palachuk provides a step-by-step guide to make sure you’ve got everything covered.
      MSP Business

      Nothing personal: Persuading your client to use your Service Desk not your cell phone

      By Richard Tubb
      - 10 March, 2016
      The personal touch is always a good thing, but when your business grows you can’t have your clients calling you directly all the time. Richard Tubb looks at how to move your clients to a Service Desk.
      MSP Business

      The secret to good customer service in your MSP business

      By Richard Tubb
      - 9 December, 2015
      If you're not properly acknowledging your clients then the chances are you setting yourself up for a customer service nightmare, says Richard Tubb.
      MSP Business

      Welcoming the next generational shift in IT services

      By Alistair Forbes
      - 9 September, 2015
      After more than a decade of working in the IT sector Alistair Forbes is genuinely excited about the future of MSP service delivery. Here he explains why the influence of LOGICcards will be truly transformative.
      MSP Business

      Why Break-Fix and Managed Services can live together

      By Dave Sobel
      - 11 June, 2015
      Dave Sobel shares some reasons why a hybrid Break/Fix and Manage Services business model could be right for you
      MSP Business

      Are you setting clear boundaries for your MSP clients?

      By Richard Tubb
      - 3 June, 2015
      In another great guest post Richard Tubb explains the importance of setting clear boundaries for your MSP clients.

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      This document is provided for informational purposes only. SolarWinds makes no warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information contained herein.

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