Workstation Disaster Recovery: What’s in it for me?
While we all know every great MSP is focused on the relationship with their customer, the revenue has to be there in order to keep the doors open. So it’s a fair question to ask about how you as an MSP can make revenue while providing additional service. In this final blog in a 3-part series, we take a high level look at whether there is value to the MSP in offering DR of workstations.
When considering Disaster Recovery as a Service (DRaaS), workstations are the last on the list of topics as the primary focus is always servers and services – which raises the question 'Why should you be looking at workstation disaster recovery?'
In order to add a service, there are usually a few tests a service needs to pass:
- The service benefits the customer
- The service has recurring revenue
- The service can have some one-off services revenue
- The service needs to be well-defined to establish a cost of providing the service (you need to make a profit, right?)
So, does adding workstations to your DRaaS offering fit the bill? Let’s check each of the tests listed above and see.
After a disaster, without workstations, there are no machines to connect to the servers and services you’ve restored. So adding this gets the customer to a point of business continuity.
Benefits the customer? Check.
Using a hybrid cloud backup service, you’d be charging the customer a monthly fee for cloud-based storage of their workstations that continues to grow as the customer does.
Recurring revenue? Check.
Adding workstations means disaster planning and periodic testing to ensure there is a plan that meets the customer’s SLA.
Services Revenue? Check.
By utilizing a hybrid cloud backup and recovery solution, the recovery of workstations, even down a bare metal restore, is completely automated, limiting the amount of work needed to provide the service. In addition, the “hybrid” part involves the use of on-premise storeage to ensure very a speedy recovery. Costs can be built around the SLA needed and calculated based on recovery times and manpower required.
Well-defined service costs? Check.
There’s an opportunity for MSPs serious about DRaaS and you’ve been possibly walking right by it every time you step foot in your customers office.16
To get a more in-depth look at the opportunity of offering workstation disaster recovery, read the whitepaper, Workstations: Disaster Recovery’s Untouched Opportunity