You want your customers to see when things go right, but it’s also important to alert your technical team when things don’t go as planned. While SolarWinds Backup has a color-coded dashboard that provides at-a-glance status of backups, across all your customers and their device types, your team may not want to log in and check the dashboard every day.
To set up automatic reports of backup job failures or errors, simply create a custom dashboard view with the types of data your tech team needs to know, and specify who to send it to. This way, they can remedy any issues right away, whether or not they log into the dashboard.
Data storage usage reporting
Data storage in our private cloud is included in your price for SolarWinds Backup, typically based on the amount of protected data (selected size). This means as your archives and number of restore points grow, your bill doesn’t change.
However, the amount of data customers need to protect will likely grow, and there is a fair use policy defining how much cloud storage is included with each license before excess usage charges may apply. From the main menu bar, you can click on Storage Reporting and Historical Charts to get a sense of how much data storage each of your customers consumes.
SolarWinds pools the total amount of data storage to which your licenses entitle you, which is helpful in allowing your smaller-data customers to offset those with larger amounts of data in need of protection. However, you should still stay on top of storage consumption trends, and understand which customers may merit additional billing to protect your profit margins as data grows.
Reporting in SolarWinds Backup can be used to demonstrate your value to customers, notify your technicians when things go wrong, and understand data usage patterns to inform customer billing policies. If you’re not taking full advantage of these features, learn more here.
Carrie Reber is senior product marketing manager for SolarWinds MSP.