SolarWinds N-able Launches N-central 10.2 Featuring MSP Connect for Remote Access Speed, Reliability and Security
Mon, 04/18/2016 - 14:00
Enhanced Platform Combines Fully-Featured, Integrated Remote Access with Comprehensive RMM Service Management for a Powerful Customer Experience
Ottawa, Canada - April 18, 2016 - SolarWinds N-able, a global leader in remote monitoring and management (RMM) and service automation software, today announced SolarWinds® N-able N-central®10.2. The new release enhances service delivery with the introduction of MSP Connect™, a remote support and access feature based on the MSP Anywhere™ platform SolarWinds N-able acquired last fall.
With the addition of MSP Connect, a robust remote support and access solution built for speed, reliability and security, SolarWinds N-able’s MSP partners will be able to better respond to customers’ and with greater ease, efficiency and measure. MSP Connect is included free of charge with N-central 10.2 licensing.
“To be more efficient and exceptional in the eyes of their customers, IT service providers must have a reliable remote support solution that provides quick and secure access for administration and configuration of remote servers and workstations,” said JP Jauvin, general manager, SolarWinds N-able. “Our latest version of the N-central platform offers a comprehensive remote support and access toolset that integrates with the high-caliber of IT service functionality and reporting that IT service providers have come to expect from SolarWinds N-able.”
With multi-monitor support, chat, file transfer, various resolution depths and more, MSP Connect is designed for those MSPs whose customers demand fast, efficient IT service. The software not only lets MSPs access and control their customers’ systems quickly, but also analyze and remediate issues within the remote control console, rather than taking the time to move between applications to execute commands.
MSP Connect activates with the N-central agent, making deployment fast, automated and capable of delivering improved connection speeds. For added convenience, it self-updates without the need for on-site work to keep the remote control tool up to date.
“MSP Connect is so much faster, so much more reliable, so many more features! I’m very happy with it, my techs are happy, and most importantly, my customers are happy,” said Steve Berlo,
Service Manager, King Office Service, Inc., a SolarWinds N-able partner.
N-central 10.2 and MSP Connect introduce cross-platform support for PC and Mac® environments, and do not require any network changes for implementation in typical operating environments.
The new 10.2 release follows a series of N-central advancements by SolarWinds N-able. Earlier this year, the innovator launched N-central 10.1, featuring seamless integration with SolarWinds N-able MSP Manager, the company’s born-in-the-cloud IT service management platform. The integration makes it easy for SolarWinds N-able’s MSP partners to take advantage of MSP Manager and assists its MSP partners in running an efficient, effective and profitable business, using centralized customer knowledge management, simplified ticketing, easy time-tracking and fast and efficient billing.
MSPs and IT resellers interested in more information or in becoming a SolarWinds N-able partner, please visit us at n-able.com or contact 1-877-655-4689 or +00 800 6225 3000.
Follow SolarWinds MSP on Twitter® and Facebook® at https://twitter.com/SolarWindsMSP and https://www.facebook.com/SolarWindsMSP. SolarWinds N-able Blog is a great resource for channel partners and press: https://www.solarwindsmsp.com/blog.
About SolarWinds N-able
SolarWinds N-able is the leading global provider of complete IT management and Automation solutions for Managed Service Providers (MSPs). SolarWinds N-able was acquired by SolarWinds®, a leading provider of powerful and affordable IT management software, in May 2013. SolarWinds N-able’s award-winning N-central® is the industry’s #1 RMM and MSP Service Automation Platform. SolarWinds N-able has a proven track record of helping MSPs standardize and automate the setup and delivery of IT services in order to achieve true scalability. N-central is backed by the most comprehensive business enablement support services available today and the industry’s only freemium licensing model. Thousands of MSPs use SolarWinds N-able solutions to deliver scalable, flexible, profitable managed services to over 88,000 SMBs worldwide. With offices in North America, the U.K., the Netherlands and Australia, SolarWinds N-able is 100% channel-friendly and maintains strategic alliances with a number of leading global IT companies, including Microsoft, Intel, and Cisco among others.