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LOGICnow unleashes data analytics & machine learning revolution in IT service management industry

Wed, 09/09/2015 - 18:48

DURHAM, NC – 9 September 2015 – In an industry first, LOGICnow today launched LOGICcards, a major enhancement to its IT service management platform that promises to fundamentally change the way in which Managed Services Providers deliver service to their clients. LOGICcards gives IT service providers access to real time data-driven insights derived from billions of data points collected from the millions of devices managed by the tens of thousands of MSPs that depend on the MAX RemoteManagement platform. 

The collective intelligence derived from the world’s largest community of MSPs and delivered through LOGICcards enables MSPs to dramatically improve services and increase the value they provide without the huge investments and timescales that data analytics and machine learning on this scale demand. LOGICnow’s combination of its large scale global community of MSPs and its fully cloud-based architecture put it in a unique position to deliver this capability, which would otherwise be out of reach to its customers.

LOGICcards, and the machine learning capabilities that power it, helps MSPs derive more value from their operational dashboards and delivers actionable real-time insights tailored to the unique environment and circumstances of each and every MSP on the platform. These insights continue to evolve based on the latest interactions from individual MSPs, across the community and from broader industry trends.

“In essence, LOGICcards embeds a data science capability within every one of our MSP customers, it’s like having an analyst in your business that works 24 hours a day, 7 days a week to identify improvement opportunities.” said Alistair Forbes, General Manager of LOGICnow. “Like cloud before it, the impact of machine learning for MSPs will be revolutionary and should not be underestimated. This moves beyond the traditional understanding of automation for MSPs to a new generation of business optimisation opportunities. The confidence that the operational activity is undergoing continual improvement will free up MSP business owners to understand and address the major challenges they will face in the years to come.”

LOGICcards delivers trends and predictive insights that enable MSPs to detect and predict critical factors such as device failure, business opportunity and security threats. These notification ‘cards’ will be complemented by industry intelligence cards and educational and informational content. The machine learning within the system ensures that the information that is delivered is optimized over time to reflect the business environment and areas of interest of each MSP individually.

200 LOGICNow customers have been involved in a beta trial of LOGICcards, and Steven Taylor, CEO of ITWorks has shared his reaction. “These look fantastic! I believe once they come to fruition they’re really going to add some value to what we do, and how we do it for our clients.”

“Machine learning is the technology platform that will usher in the next evolution of managed services provision. LOGICcards democratizes data analytics and brings the benefits of machine learning to MSPs of all sizes today,” continued Forbes. “From our Harmony research, we know that MSPs want to improve the strategic nature of the services they offer, but that IT departments want them to offer a faultless basic service first. For MSPs, machine learning helps them bridge that gap by not just reacting to problems, but actively predicting and solving them. It’s a clear gateway to a more strategic client relationship – LOGICcards will deliver the engine of future growth for Managed Service Providers.”