Using Documentation to Boost MSP Efficiency and Drive Profitability
Documentation isn’t as exciting as the thrill of solving complex IT problems, but without it your MSP could be far less profitable than you’d like. Consistent, efficient documentation helps you provide quality support and faster resolution times for customers with unique needs who may have to deal with different IT technicians. If the previous IT technician did not properly document your customer’s situation, the next IT technician may inadvertently make matters worse—costing both you and your customers time and money. This whitepaper discusses common scenarios and consequences you could face without proper documentation, the value automation of documentation provides to MSPs, and the top features you should look for in a documentation manager.