The managed services model can benefit both the IT provider and their clients. IT providers get recurring revenue, predictability, and increased efficiency. Customers get proactive service, greater uptime, and longer shelf life from their systems and equipment. 
 
However, this raises some questions. How is this managed services model performing in the market? If you’re an IT provider, what do you compare to the industry at large? And what strategic changes should you consider making?
 
SolarWinds MSP partnered with The 2112 Group to survey IT providers in both North America and Europe. The result was our 2018 Trends in Managed Services reports. This white paper highlights some key takeaways from the study—and some strategic areas of focus.

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