SolarWinds MSP is becoming Read More

Secure & Document: The Importance of RMM and PSA Systems in a Post-GDPR World

When an IT incident occurs, two important tools can help tell the story. A remote monitoring and management (RMM) platform tells of what has gone wrong at a customer’s site; a professional services automation (PSA) platform explains what was done to fix the issue. The combination of these two solutions allows MSPs to quickly respond to issues. This is particularly crucial in the case of security incidents that could impact the business and jeopardize compliance with applicable laws, particularly the General Data Protection Regulation (GDPR).

Simply deploying quality RMM and PSA platforms won’t allow a Managed Services Provider (MSP) to instantly deliver security or compliance services. Particularly with respect to requirements set forth in the GDPR, MSPs must put some effort and thought into getting the most out of these tools. However, this eBook presents some ideas to get you started for your own internal discussions on how to achieve GDPR readiness.

Loading form....

If the form does not load in a few seconds, it is probably because your browser is using Tracking Protection. This is either an Ad Blocker plug-in or your browser is in private mode. Please allow tracking on this page to request a trial.

Note: Firefox users may see a shield icon to the left of the URL in the address bar. Click on this to disable tracking protection for this session/site