Managing Technicians in an MSP Business, Part 1-Understanding Roles and Billability

Tickets are not enough. According to Karl Palachuk, noted managed services speaker and author, there must be planned structures for technician work prioritization for profitability and effective client service to take place. In the first part of our three-part eBook series, Managing Technicians in an MSP Business, you will find specific strategies to help with defining roles and responsibilities, assessing different checklist options, and maximizing the billability of technicians.