SolarWinds Take Control  Fast. Powerful Remote Control Software. Starting at $19/month.

Remote support software designed to help your IT business succeed—at an affordable price. SolarWinds Take Control is built to help IT service providers support more customers via fast, intuitive remote support to nearly any platform. Take Control provides access to deep diagnostics from one dashboard while simultaneously connecting to devices typically in seconds. It's designed to fit your technicians’ workflows—and your company’s budget.

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Stop trying to remember passwords, and start bolstering your security!
Take Control is now fully integrated with SolarWinds Passportal password management solution.

 

 

Take Control

$19/mo. ($228/yr.)
€19/mo. (€228/yr.)
£16/mo. (£192/yr.)
$25/mo. ($300/yr.)
194 kr/mo. (2,328 kr/yr.)
R285/mo. (R3,420/yr.)
USD if billed annually
One concurrent user per license
EUR if billed annually
One concurrent user per license
GBP if billed annually
One concurrent user per license
AUD/NZD/CAD if billed annually
One concurrent user per license
SEK if billed annually
One concurrent user per license
ZAR if billed annually
One concurrent user per license
MonthlyAnnually
$29/mo.
€29/mo.
£24/mo.
$39/mo.
247 kr/mo.
R435/mo.
USD if billed monthly
One concurrent user per license
EUR if billed monthly
One concurrent user per license
GBP if billed monthly
One concurrent user per license
AUD/NZD/CAD if billed monthly
One concurrent user per license
SEK if billed monthly
One concurrent user per license
ZAR if billed monthly
One concurrent user per license
MonthlyAnnually
Take Control includes:
  • Attended and unattended support
  • Connections typically in under eight seconds
  • Support for iOS and Android mobile devices (included)
  • Brandable and intuitive user experience
  • Live chat and fast file transfers
  • Powerful troubleshooting tools

ADDITIONAL FEATURES

Take Control Plus

$45/mo. ($540/yr.)
€45/mo. (€540/yr.)
£38/mo. (£456/yr.)
$60/mo. ($720/yr.)
383 kr/mo. (4,596 kr/yr.)
R675/mo. (R8,100/yr.)
USD if billed annually
One concurrent user per license
EUR if billed annually
One concurrent user per license
GBP if billed annually
One concurrent user per license
AUD/NZD/CAD if billed annually
One concurrent user per license
SEK if billed annually
One concurrent user per license
ZAR if billed annually
One concurrent user per license
MonthlyAnnually
$55/mo.
€55/mo.
£46/mo.
$74/mo.
468 kr/mo.
R825/mo.
USD if billed monthly
One concurrent user per license
EUR if billed monthly
One concurrent user per license
GBP if billed monthly
One concurrent user per license
AUD/NZD/CAD if billed monthly
One concurrent user per license
SEK if billed monthly
One concurrent user per license
ZAR if billed monthly
One concurrent user per license
MonthlyAnnually
Take Control Plus includes everything in Take Control AND:
  • Batch scripting
  • Registry editing
  • Secrets vaults
  • Real-time session monitoring
  • Survey creation tools
  • Technician performance reporting
Unsure of the best choice for you? Compare the two solutions in more depth.
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Crush Your Task List with Fast, Powerful Remote Support 

When customers have an issue, they want it resolved fast. Your technicians don’t have time to wait for their remote support tools to connect. Take Control is engineered to provide both fast connection speeds and sharp diagnostic tools, helping technicians resolve issues quickly and move on with their day. 

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Stop watch measuring how fast Take Control is
Toolbox on Laptop with tools to customize Take Control

Make Take Control Yours with Robust Remote Support Customization

While Take Control is built to let you hit the ground running, you can also configure it to fit your needs. For starters, the system supports custom branding to help keep your business top-of-mind with customers. Additionally, Take Control is built to streamline your support operation by allowing you to configure workflows and customize reports to suit your business.

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The Info You Need in High Resolution

If your remote support software can’t support high-res monitors or if the remote viewer has limited functionality, technicians can’t maximize their productivity. Take Control is designed to give technicians crystal-clear visibility into devices and their associated technical info. It's also built to help managers control quality via full session recordings and chat transcript searches.

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Magnifying glass over a monitor showing how clear a remote control session is
A large padlock on a laptop

Earn Your Customers’ Trust with Safe Remote Support

Take Control is designed to help keep user data safe via advanced encryption protocols, support for two-factor authentication and multilevel permissions, and optional automatic PIN and clipboard deletion after sessions. In short, Take Control is built to help you gain the trust of your customers.

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What our customers say

The Take Control customer dashboard keeps all our customer details in one place.

Allan Gee CEO Equation (South Africa)

I like the speed at which Take Control establishes a remote session.

Dave Ketterer CEO C.D.'s IT Consulting (US)

Love the product. It always works and the support has been great!

Brandon Byron CEO Bainbridge Technology Solutions (US)

Take Control Plus does everything that we expected and then some at *one third of the cost* of other competitors.

Steve Anderson CEO Economic Computers (US)

I like that Take Control Plus gives me a quality professional support tool that fits *my* business.

Nick Keyes Consultant NKIT Systems (UK)

I like that Take Control is ON and READY no matter what computer I am on, or what state I am in. I log in and all the information is there waiting for me.

Hollyecho Montgomery IT Professional Women's Computer Consulting (CA)

I like that with Take Control Plus, we can have our clients go to our website and click "Get Support Now" and just click on MSP Anywhere without having to walk them through 20 prompts.

Steve Anderson CEO Economic Computers (US)

Take Control - FAQ

SolarWinds® Take Control is a fast, powerful, and safe remote support solution that gives you the ability to offer clients IT support from wherever you are. 

Take Control offers both unattended (behind the scenes) and attended (with user present) support. Unattended support can be initiated with a single click to a registered device, and access to unlock that machine using our Secrets Vault feature.

Attended remote support includes great communication capabilities, like live chat and VoIP, as well as fine-tuned visibility into users’ monitors and machines.  

For either type of access, our Tech Console and Remote Viewer put the tools techs need to diagnose and resolve issues right at their fingertips – from detailed system information to editable registries, Take Control gives techs a clear view into systems to offer great support. 

New users can request support through a “Get Support” button on your website, or by contacting your team and connecting through a 6-digit PIN. Once user devices are registered in Take Control, they can request support via a system tray icon, or chat. Incoming requests can be automatically routed to specific technicians, and technicians can easily pass requests to other technicians if an issue needs to be escalated.

Managing support requests is easy with Take Control. Once a support request has been made, Take Control provides you with the ability to open a lightweight live-chat window or VoIP call to engage with clients, should questions come up. While they are waiting for support, they can see their place in the support queue and an estimate of wait time. Technicians can also easily transfer files to the user, share their monitor, or even use a laser pointer to highlight things on the user’s screen.

All user-facing elements of Take Control can be branded by the MSP. Terms of Service, automated emails, and reports can be customized and set to send per the MSP’s schedule. Take Control can be organized by department or technician with multi-layer authentication set to help ensure user security. 

For a comprehensive comparison, visit our comparison webpage. Here are a few of the main differences that could help you decide which is right for your business:

Yes, with Take Control Plus, you can offer this capability for up to 10 users.

No. All Take Control or Take Control Plus licenses are used by all users/technicians; a license is not attached to a particular user. What this means is that all the settings and configurations are shared by all techs (except permissions, which can be set individually). Since Take Control does not include all the features of Take Control Plus and supports fewer agent-installed endpoint machines, all licenses must be of the same type.

SolarWinds offers 24/7 chat support and a  Customer Success Center that features a comprehensive  Take Control Help Center. Take Control Plus owners also can submit cases to our Support team and speak with them live. We also offer many free courses to help you grow your business with MSP Institute.

Yes, and you can easily do that from within the product. Just go to your Account in the Admin Area and select “Licensing Information”. From there, you can easily add additional licenses, or upgrade from Take Control to Take Control Plus.

Yes, you can record sessions. For Take Control, they can only be stored locally where are with Take Control Plus there is unlimited storage for up to two years. 

Take Control and Take Control Plus support GDPR readiness and HIPAA compliance. They also meet FIPS (140-2) cryptographic standards and our operations are ISO27001 compliant. 

You can see full pricing on our webpage – just select month-to-month or annual pricing, and the currency you need.

Yes! When you buy Take Control or Take Control Plus from your free trial, you’ll be guided through a typical electronic commerce flow, where you can add a credit card that will be automatically charged.