SolarWinds Take ControlRemote support software for MSPs

Efficiency, security, and power—in one affordable IT support solution

Remote support software for MSPs

Solve IT issues efficiently with features designed to accelerate your remote support

Remote support software for MSPs

Solve IT issues efficiently with features designed to accelerate your remote support

With SolarWinds Take Control, your customers can rest assured you’re using remote support tools built using strong security standards.
This remote support software puts the appropriate safeguards in place to help minimize the risk of a data breach that could cost you or your customers  business-crippling damage.

SolarWinds® Take Control is remote access software built to help you speed up technical troubleshooting and ticket resolution—while providing the best possible support to your customers.

Take Control offers a variety of features to help your MSP business run more efficiently. For example, technicians can gain quick visibility into important device information at a glance, like system details, storage usage, registry details, and more. These can help your team pinpoint the root of your customers’ tech issues; live chat and video calling also help simplify communication with end users.

Whether your customer is running on Mac, Windows, or Linux systems, SolarWinds Take Control allows you to provide support from a single solution. Designed specifically for MSPs, this tool was built to easily integrate with other PSAs and RMMs through simple APIs.

Help ensure safe access and data management practices with built-in layers of security

Remote support software for MSPs

Help ensure safe access and data management practices with built-in layers of security

Your MSP business is only as strong as your security. Many remote connections often rely on remote desktop protocol (RDP), which leaves a listening port open on the end machine. This enables convenient access to customers’ workstations, but it can also leave a vulnerability for cyberattackers to exploit.

Strong security practices and tools designed with security in mind can increase customer trust and help drastically reduce the risk of session breaches, compromised data, or unauthorized access to client devices and networks. SolarWinds Take Control security features include:

●    Use of DH Elliptic curve and AES 256 data encryption protocols
●    Uses FIPS (140-2)-compliant cryptographic library modules to help secure Windows device to Windows device remote connections
●    Multifactor authentication for protected MSP access
●    Granular permissions setting for technicians
●    The Take Control development environment is ISO 27001- certified
●    Fully integrated with SolarWinds Passportal password management solution

With SolarWinds Take Control, your customers can rest assured you’re using remote support tools built using strong security standards.
This remote support software puts the appropriate safeguards in place to help minimize the risk of a data breach that could cost you or your customers  business-crippling damage.

Document sessions and customer satisfaction reliably with session recording and customizable surveys

Remote support software for MSPs

Document sessions and customer satisfaction reliably with session recording and customizable surveys

To ensure accountability and service quality, it’s a good practice to record your support service sessions and follow-up support requests with post-session customer surveys. SolarWinds Take Control offers recording options that allow you to store and review sessions, as well as survey your client users after encounters.

SolarWinds Take Control Plus lets you record your sessions and session notes for up to two years to the cloud, or to local storage with Take Control. This helps you perform session spot checks for quality of service—and validate services performed for clients. And the ability to quickly search archived notes can be a huge help when the same issue arises repeatedly.

Keep a close eye on customer satisfaction with customer surveys you can design yourself. Design your own questions and send surveys post-session (or whenever you want). You can even keep a library of surveys for different customer types, and there’s a special report just for survey results. 

Customize your branding and messaging to reflect your business

Remote support software for MSPs

Customize your branding and messaging to reflect your business

MSPs today not only need to offer great IT support—they also need to market themselves consistently. That’s why Take Control provides customizable configurations for you to add your personal branding to your remote support services.

The tool lets you brand your multiple user-facing elements—like download applets, website support URLs, wait-time messages, and surveys—so your customers always remember you as their trusted support service. You can even place an easy-access IT support request button on your own website.

By branding elements, like your support request methods, wait time alerts, emails, and post-session surveys, you can strengthen your company’s identity and reinforce your value. A customized look and feel can help ensure your business is synonymous with reliable support.

Run batch scripts, edit registers, and enjoy native command line functionality right from the Remote Viewer

Remote support software for MSPs

Run batch scripts, edit registers, and enjoy native command line functionality right from the Remote Viewer

SolarWinds Take Control Plus includes advanced features that help technicians get to the root of trouble, with registry editing and native command line functionality right from the Remote Viewer. One-to-many batch scripting can save MSPs hours of time by offering the ability to perform updates, or dial up security settings with mass management of installed Take Control agents. Take Control also offers advanced remote viewing controls with multimonitor switching, 24-bit true color viewing, and automatic resolution adjustment for slower bandwidth conditions. If a support issue requires escalation or consultation by another tech, it’s easy to share or transfer sessions.

IT Remote Support Software Designed for MSPs

SolarWinds Take Control

  • Powerful diagnostic tools built for speed
  • Custom branding and configurations to adapt to your business
  • Multiple layers of security help keep MSPs and their clients safe