Customizable Remote Support

Make Take Control Your Own

Your remote support tools should remind customers of your value, both when you need to provide help and when things run smoothly. We designed SolarWinds® Take Control to help put your company’s thumbprint on everything—from applets to reports to automated emails to the ways customers request support.

Beyond that, the brandable remote support software is built to offer many configuration options to help you optimize your support workflows even further, from automatic routing to mass agent deployments. In short, Take Control helps you customize the system to match your business needs.

A toolbox on a laptop illustrating the tools you can use to make it your own.

Take Control is built to:

  • Help keep your company’s name top-of-mind by custom branding the interface and reports
  • Help improve efficiency with automatic routing
  • Assist in increasing quality control by using customizable, post-session surveys
  • Aid in onboarding customers through pre-configured mass agent deployments

Key features

Take control is designed to provide:

  • Custom branding on support request methods, wait time alerts, emails, applets, the applet file name, post-session surveys, and more to help you reinforce your value
  • Customizable Terms of Service to help you modify your agreements to meet your business’s needs
  • Changeable applet fields to help save time by routing requests to the right technician automatically
  • The ability to customize the support request website URL to help further reinforce your brand
  • Flexible technician creation, particularly around user permissions, to help control access and keep your system safe
  • The ability to organize techs by department so the system can automatically route requests to help reduce the time you spend triaging issues
  • Post-session customer surveys with customizable questions and robust reports to help you gather feedback and improve customer service
  • Status updates for customers so they know where they are in the support queue
  • Mass agent deployments with customizable settings to help onboard customers faster
Customize messages your customers see
Customize messages your customers see

Customize messages your customers see

Fine tune technician access through detailed permissions
Fine tune technician access through detailed permissions

Fine tune technician access through detailed permissions

Create custom Calling Cards for your clients
Create custom Calling Cards for your clients

Create custom Calling Cards for your clients

Organize Take Control to fit your business
Organize Take Control to fit your business

Organize Take Control to fit your business

Add your logo to reinforce your brand
Add your logo to reinforce your brand

Add your logo to reinforce your brand