High-Resolution Remote Support

Gain Incredible Clarity with Take Control

Many remote support tools don’t easily handle high-resolution monitors or multimonitor situations. SolarWinds® Take Control is built to provide high-resolution remote support for technicians with support for modern monitors (4K and beyond) and 24-bit true color. It also includes a bandwidth indicator so techs can adjust connections.

Take Control is also designed to provide greater visibility for managers to help them optimize service quality, resolve team issues faster, and strengthen customer relationships. The system lets you record sessions, view reports on technicians and teams, and more.

Magnifying glass showing how clear the Take Control remote session is

Take Control is designed to provide:

  • Greater visibility with crystal-clear monitor support
  • Faster speeds with bandwidth monitoring and optimization
  • Rock solid quality control via extremely detailed session reports and session video recordings
  • Customizable surveys that allow for additional feedback

Key features

Take control is designed to provide:

  • 24-bit true-color and 4K+ monitor support to help you increase remote device visibility
  • Highly detailed session reports that capture actions—like the commands entered, files transferred or renamed, and registry keys touched—so you can search a comprehensive database of sessions for quality purposes
  • Bandwidth monitoring via an indicator on the remote viewer to help you adjust for low-resource situations and avoid compromising speed
  • Device details for an at-a-glance view of basic system info, health, apps, drivers, and more to help you accelerate problem solving
  • Calling cards built to allow customers to receive a specific number of sessions at a set price without needing a monthly service plan
  • Session monitoring dashboard to help you manage caseload and optimize workflows
  • Customer and technician survey summary reports with post-session survey data to help you target areas for improvement
  • Full session recording and search to archive activity for historical or quality purposes (stored locally in Take Control or in the cloud in Take Control Plus)
Create customer surveys to gather useful feedback
Create customer surveys to gather useful feedback

Create customer surveys to gather useful feedback

Quickly see missed sessions
Quickly see missed sessions

Quickly see missed sessions

Review past support sessions in one report
Review past support sessions in one report

Review past support sessions in one report

24-bit true color clarity to user's machines
24-bit true color clarity to user's machines

24-bit true color clarity to user's machines

Quickly see in-depth remote machine information
Quickly see in-depth remote machine information

Quickly see in-depth remote machine information