SolarWinds Passportal Cloud-based, Integrated, Automated Password Protection with Documentation Management

An Encrypted and Efficient Password and Documentation Management Solution 

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SolarWinds Passportal Global Dashboard

Manage Risk, Shorten Incident-Resolution Times, and Help Clients Meet Compliance Guidelines

Help keep access in the hands of those who need it and away from those who don’t by controlling password access to customer devices, networks, and applications.

Passportal + Documentation Manager is designed to streamline the technicians’ day by putting all the client knowledge and access control at their fingerprints in a single console.

Manage Passwords with Best Practices

An encrypted and efficient password and documentation management solution built for MSPs, offering credential injection, reporting, auditing, password change automation, and privileged client documentation management. SolarWinds® Passportal offers best practice password management with credentials and knowledge stored in an encrypted password vault, controlled by role-based permissions and multifactor authentication.

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Screens Flow
Passportal Client Dashboard

Management Designed to Fully Integrate IT Documentation into a Single Tool 

Simplify the documentation process, following MSP proven standards around what to document, and how. SolarWinds® Passportal + Documentation Manager is designed to streamline the technicians’ day by placing essential documentation at their fingertips to standardize service delivery and expedite issues.

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Add SolarWinds Passportal® Site™ to sell a branded password management as-a-service solution to your clients

Passportal Site  is a password management as a service product that extends the simplicity, security, and convenience of Passportal password management to your clients. Provide clients the same Passportal password management solution you are using, branded with your logo and help maintain a safeguarded authentication environment, tightening the security you provide. With Site, you can add a significant new source of service revenue while delighting your clients.

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Site with browser extension
Blink Promo

Add SolarWinds Passportal® Blink™ to provide end users the ability to reset passwords on their mobile devices in under 60 seconds

Passportal Blink  is a mobile password reset app that enables end users to reset their own passwords at any time, without your help. That means fewer reset tickets for you, less productivity downtime for your clients, and a quick way for end users to reset forgotten passwords. Add SolarWinds Passportal Blink to your service offering menu to help uncover additional capacity in your service team.

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What our customers say

Passportal Blink is great for reducing password reset requests. Since we implemented it to some of our clients, it has helped our team reduce calls and freed them up for other billable tickets. Clients love Blink as it speeds up their password reset time when they get locked out, without needing to call the help desk. We’ve experienced a 50% decrease in password reset tickets and we plan to roll the tool out to all our clients.

Justin Hayden President Securus Systems

Our MSP uses dozens of tools to service our clients and it is hard to find one with more impact per dollar than Passportal.

Justin Nehring CTO Nehring Technologies

This is now included in all our managed service packages! Passportal enables our customers to actually follow password rules for the entire organization and keeps in sync with our records. No more panic because a password is needed and the person who knows it cannot be reached!

Brent Fairbanks President ECS IT Services

Password management is a key foundation on how we support our customers. Due to Passportal’s password rotation function, there isn’t any administrative account in our managed client portfolio where the password is over 15 days old. We were at a prospect where both admin accounts had their admin password last changed in 2004, Yikes! At Show Tech IT Solutions, we track everything in Passportal, from security codes, to lockboxes, and admin access passwords. Customers trust us to keep stuff documented. Anything that needs to be documented and audited goes into Passportal.

Charles J. Love Director of Service Operations Show Tech IT Solutions

We started to use Passportal and Site for our customers back in 2015 with the aim of helping them implement strong password policies and reduce security risk. None of our clients used a password management solution at that time and relied on personal systems in a scattershot manner to document passwords. Passportal Site allows us to securely share business credentials with customers, and maintain a safeguarded authentication environment. It also represents a new source of revenue for our MSP business while giving us the ability to help our clients be more secure and productive.

Ian Richardson CEO and Founder Doberman Technologies

Passportal Blink has become a base component of our product offerings at Logically.  We include it in as a integral part of our service packages because it saves time and effort in having to reset user passwords.  It also adds a layer of security and the ability to remove human error from reset requests.  This is especially useful for our 24x7 clients that lock themselves out of their account where a second form of verification would be required by an on-call tech.  As we grow our client base, I see greater efficiencies Logically will gain using this tool.

Jeffrey Young Director of Managed Services Logically

Passportal was such a great fit for us because its friendly and easy to use UI drove buy-in from our team.

Cameron Rowe CEO & President CRC Data Technologies