SolarWinds Remote Monitoring and Management Passportal + Documentation Manager

Manage Risk, Shorten Incident-Resolution Times, and Help Clients Meet Compliance Guidelines.

Help keep access in the hands of those who need it and away from those who don’t by controlling password access to customer devices, networks, and applications.

Designed to streamline the technicians’ day. Credential injection ensures fast, seamless, and secure connectivity to customer devices, networks, and applications.

Easily adopt and demonstrate best practice password management workflows.
 

Passportal Dashboard

Manage Risk and Standardize Service Delivery

  • Control access for devices, applications, and networks through multifactor authentication backed by a cloud-based secure password vault
  • Manage passwords with best practices such as generating strong passwords, eliminating password re-use, and automating routine password and maintenance
  • Simplify the documentation process, following MSP proven standards around what to document, and how
  • Break down the barriers to why technicians often procrastinate in putting pen to paper
  • Single system for all your knowledge sharing needs

Shorten Incident-Resolution Times

  • Connect quickly and seamlessly without searching for credentials
  • Auto-capture new credentials directly into the vault to help ensure that all authorized technicians have access when needed
  • Eliminate copy and paste errors, and the time wasted while searching for updated credentials or dealing with account lockouts
  • Everything your technicians need is just a click away
  • Link passwords, documents, kb articles, certificates, serial numbers, and more

Maintain Consistent Service Delivery

  • Adopt and demonstrate best practice password management workflows, track changes, enforce strong passwords, and set password expiry
  • Report audit-level proof points to help meet compliance requirements
  • Monitor credential usage to easily track all access activity by user and time
  • Measure and enforce password complexity to boost cyberhygiene
  • Capture and share knowledge using pre-built MSP-centric templates, or create your own templates with the built-in template creator
  • Use runbooks to deliver best practice SOP
  • Deliver consistent service for your entire client base regardless of technician turnover