SolarWinds N-centralIT asset management tracking software

Gain a comprehensive overview of your environment with asset management tools

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Streamline ticketing workflows by integrating critical asset information with a help desk system

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Streamline ticketing workflows by integrating critical asset information with a help desk system

For busy MSPs with a large and diverse customer list, having a streamlined and efficient ticketing process is key to providing consistent, reliable, and high-quality service. To help facilitate streamlined workflows and more informative ticketing processes, MSPs can use IT asset tracking software that integrates with their help desk ticketing system.

SolarWinds® N-central® can help increase technician efficiency by combining the functionality of IT asset management tracking software with help desk tickets. With this IT asset tracking system, your techs can keep track of assets and the tickets attached to them as they move through the system and get resolved. If technicians need any additional asset information, they’ll have it at their fingertips as they troubleshoot—meaning MSPs can serve customers better and faster while helping prevent downtime.

Maintain accurate records of customer asset histories and configuration changes to improve service

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Maintain accurate records of customer asset histories and configuration changes to improve service

Consistent documentation is notoriously challenging to maintain in any company, let alone an MSP managing multiple complex customer environments. It’s time consuming, often tedious, and many technicians simply don’t know where to start. With N-central, you can use a single dashboard to help make both IT asset management and documentation much easier.

N-central integrates with tools like SolarWinds MSP Manager and SolarWinds Passportal™ + Documentation Manager so you can maintain accurate inventories of your assets. MSP Manager helps you track asset histories and configuration changes to deliver consistent and reliable services, while Passportal + Documentation Manager standardizes client documentation and helps you expedite issue resolution with accessible records. A well-rounded IT asset tracking system with integrated asset management tools can help keep your technicians organized and productive.

Optimize performance and increase profits with data-driven insights

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Optimize performance and increase profits with data-driven insights

Once your technicians add IT asset tracking information to help desk tickets, they can start using that information to gather performance data and generate data-driven insights. IT asset tracking information helps you determine which devices are consistently causing issues or regularly taking up a lot of technician time.

Armed with these insights from an N-central and MSP Manager integration, you can start allocating resources more efficiently and make sure your technicians are using their time effectively. You can also gain an understanding of how issues affect your profits and begin to optimize your workflows to maximize revenue.

Keep assets operational and secure and with powerful diagnostic tools and layered security

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Keep assets operational and secure and with powerful diagnostic tools and layered security

Good IT asset tracking software won’t just help you keep track of assets in your managed networks—it will also help facilitate the proactive maintenance of IT assets to keep operations running smoothly. SolarWinds N-central comes equipped with numerous features designed to help you resolve potential issues as quickly as possible.

This solution’s diagnostic tools help your technicians understand what kind of maintenance is needed before they start, and intuitive one-click access lets them access managed assets within seconds. The built-in remote access capabilities in N-central mean your technicians can quickly and securely resolve customer issues, no matter where they are.

For added protection, you can integrate N-central with Passportal to further protect your assets and minimize the chances of a successful cyberattack causing downtime. Strong passwords are stored in an encrypted vault and protected by multi-layer authentication to prevent cybercriminals from accessing assets containing sensitive information.

Get more on IT asset management tracking software

Frequently Asked Questions

What does IT asset tracking involve?

An IT asset is defined as any company-owned information, system, or hardware that is used during day-to-day business. The IT asset tracking process typically begins with using IT asset management tracking software to compile a detailed inventory of an organization’s systems, hardware, software, and network assets. From there, an MSP can analyze that information to make more informed business decisions.

The best enterprise-grade IT asset management software integrates with IT help desk software so that technicians can keep asset history, ongoing tickets, and user information together to gain a powerful overview of all IT assets.

Why is IT asset management so important?

IT asset management has numerous benefits beyond simply keeping track of asset information. For example, the inventory produced by IT asset management tracking software can be used to ensure that MSPs aren’t making unnecessary asset purchases and are seizing opportunities to cut unnecessary software licensing and support costs.

IT asset management is important because knowing the details about every element on your managed networks keeps you informed and helps you provide high-quality service to your customers.

Other benefits of IT asset management include:

●    Improving visibility of and control over IT assets
●    Supporting regulatory compliance
●    Eliminating waste
●    Improving efficiency
●    Increasing productivity
●    Facilitating more consistent documentation
●    Improving cybersecurity

How can IT asset management affect productivity and profitability?

IT asset management can help MSPs remain productive and profitable by helping them get the most out of their managed assets.

By knowing exactly how many assets you manage and where they are in their product lifecycle, you can make data-driven decisions about your resources—and help your customers do the same. IT asset management helps you pinpoint obsolete assets, assets that have been lost or stolen, and assets that seem to require more attention from your techs.

Having this information on hand makes it easier to keep systems and hardware up to date, which boosts productivity and drives business efficiency. All these improvements help increase your revenue and keep your customers satisfied.

Gain an understanding of your managed assets with IT asset management tracking software

SolarWinds N-central

  • Streamline the ticketing process to better serve your customers
  • Keep your assets secure and operational
  • Integrate IT asset tracking software with other asset management tools to optimize performance