MSP Manager Release Notes

Version 3.8.1.1 was first available for general availability (GA) on April 20, 2018

What's New

    Fixed Issues

    • Fixed

      We have updated the back-end microservices responsible for data synchronization with RMM in order to optimize performance and avoid potential concerns. There is no downtime or change to user flow expected."

    Known Issues

    • Known

      The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

    • Known

      Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.

    • Known

      The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.

    • Known

      When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

    • Known

      On the Company Dashboard, User Stats information will not show any change after partial billing of a ticket.

    • Known

      The 'My Dashboard' graph may be misaligned when viewing on a Surface Pro 4 or other 4k resolution screen.

    • Known

      Attempting to view the contents of a response using Edge or IE11 browsers may not show the contents of the response. This is a limitation of the ability of those browsers to render iframe contents. As a work-around, we suggest using either Chrome or Firefox.