MSP Manager Release Notes
Version 3.7.2 was first available for general availability (GA) on March 21, 2018
MSP Manager contains the following new features and functionality:
In addition to a fully localized tech console, MSPM customers can now select the appropriate language for their end user customer portal via drop down menu. Supported languages include: English, French, German, Italian, Portuguese, Spanish, Swedish, and Dutch.
An issue that could result in an imap mailbox connection error has been resolved.
You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser.
The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.
Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.
Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.
The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.
When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.
On the Company Dashboard, User Stats information will not show any change after partial billing of a ticket.
The 'My Dashboard' graph may be misaligned when viewing on a Surface Pro 4 or other 4k resolution screen.
The Billed Tickets report may incorrectly reflect tickets that were billed at the very end of your billing period as a result of time zone offset issues. This applies to tickets associated to Service Items other than Hourly Service Items. These problems will be resolved in a future release.
Attempting to view the contents of a response using Edge or IE11 browsers may not show the contents of the response. This is a limitation of the ability of those browsers to render iframe contents. As a work-around, we suggest using either Chrome or Firefox.