MSP Manager Release Notes

Version 3.7.1 was first available for general availability (GA) on March 16, 2018

Fixed Issues

  • Fixed

    A Known Issue has been resolved in regards to the integration between MSP Manager and QuickBooks. For both QuickBooks Online and QuickBooks Desktop, attempting to import new items will no longer fail.

Known Issues

  • Known

    You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.

  • Known

    The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.

  • Known

    When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

  • Known

    On the Company Dashboard, User Stats information will not show any change after partial billing of a ticket.

  • Known

    The 'My Dashboard' graph may be misaligned when viewing on a Surface Pro 4 or other 4k resolution screen.

  • Known

    The Billed Tickets report may incorrectly reflect tickets that were billed at the very end of your billing period as a result of time zone offset issues. This applies to tickets associated to Service Items other than Hourly Service Items. These problems will be resolved in a future release.

  • Known

    Attempting to view the contents of a response using Edge or IE11 browsers may not show the contents of the response. This is a limitation of the ability of those browsers to render iframe contents. As a work-around, we suggest using either Chrome or Firefox.