MSP Manager Release Notes

Version 3.7 was first available for general availability (GA) on March 15, 2018

What's New

  • New

    The 'Email Domain' field in the Customer Editor will now accept a comma separated list of domain names. This means that you can now configure multiple domains per customer to be used in ticket routing of inbound emails.

Fixed Issues

  • Fixed

    The login button for Portal is now disabled after it it clicked to prevent errors that can result when it is clicked more than once.

  • Fixed

    SLA calculations for N-central generated tickets have been corrected to properly exclude non-business hours.

  • Fixed

    The link to tickets for "When a ticket gets marked as complete" now points to the correct version of the Helpdesk tab.

  • Fixed

    RMM users are no longer automatically added as active when integrating RMM and MSP Manager.

  • Fixed

    An issue that could result in Quickbooks Online account mappings to not work correctly for deleted Products & Service has been fixed.

  • Fixed

    The Monitored Mailbox is no longer presented as an option to add to the CC fields in tickets.

Known Issues

  • Known

    A Known Issue currently exists in the integration between MSP Manager and QuickBooks. For both QuickBooks Online and QuickBooks Desktop, attempting to import new items will fail.

  • Known

    You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser. This will be fixed in an upcoming release.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.

  • Known

    The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.

  • Known

    When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

  • Known

    On the Company Dashboard, User Stats information will not show any change after partial billing of a ticket.

  • Known

    The 'My Dashboard' graph may be misaligned when viewing on a Surface Pro 4 or other 4k resolution screen.

  • Known

    The Billed Tickets report may incorrectly reflect tickets that were billed at the very end of your billing period as a result of time zone offset issues. This applies to tickets associated to Service Items other than Hourly Service Items. These problems will be resolved in a future release.

  • Known

    Attempting to view the contents of a response using Edge or IE11 browsers may not show the contents of the response. This is a limitation of the ability of those browsers to render iframe contents. As a work-around, we suggest using either Chrome or Firefox.