MSP Manager Release Notes

Version 3.4.1 was first available for general availability (GA) on December 18th, 2017

What's New

  • Now available for Notifications two additional languages; Swedish and Dutch

Fixed Issues

  • Fixed

    The start time and end time for time entries have been updated to always match the real times represented in the time log. The 'Time Spent' field remains adjustable for billing purposes.

  • Fixed

    Time entries exported toXero are now sorted properly.

  • Fixed

    The issue that sending response to email that is used by another ticketing system can create an endless loop of replies has been resolved. We have updated the sender email for ticket responses to "[email protected]".

  • Fixed

    Some formatting issues in the PDF Ticket Report have been corrected.

  • Fixed

    A problem that could prevent integrations with RMM & reporting the message "An error occurred initializing the MSP Manager integration" has been fixed.

  • Fixed

    The Tickets Report has been updated to not display a completed date of '1-1-1000' for adjustment type time entries.

  • Fixed

    An issue that could result in tickets not being able to be displayed in N-central has been resolved.

  • Fixed

    A problem that prevented attachments in ticket responses from sending of the file name contained a special character has been fixed.

  • Fixed

    An issue where SLA text is hard to read for customers with dark monitors has been corrected.

Known Issues

  • Known

    (New in 3.4.1) The 'My Dashboard' graph may be misaligned when viewing on a Surface Pro 4 or other 4k resolution screen.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.

  • Known

    The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.

  • Known

    When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

  • Known

    On the Company Dashboard, User Stats information will not show any change after partial billing of a ticket.

  • Known

    The Billed Tickets report may incorrectly reflect tickets that were billed at the very end of your billing period as a result of timezone offset issues. This applies to tickets associated to Service Items other than Hourly Service Items. These problems will be resolved in a future release.

  • Known

    Attempting to view the contents of a response using Edge or IE11 browsers may not show the contents of the response. This is a limitation of the ability of those browsers to render iframe contents. As a work-around, we suggest using either Chrome or Firefox.

  • Known

    You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser. This will be fixed in an upcoming release.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    Unable to delete tickets in internet explorer (IE 11).