MSP Manager Release Notes

Version 3.1.2 was first available for general availability (GA) on September 6, 2017

What's New

  • New

    Service Plan Bulk Edit

    As of this release, edits to the following settings in a Service Plan will be propagated to associated Service Items at the customer level to now include; Start Date, End Date, Billing Period, Period Groupings, Tax Default, SLA Policy.
     

    With these changes, edits to the following Service Plan Settings are propagated to associated service items: Name, Status, Default, Unit Cost, Asset Count settings, Description, Default Rates, Invoice Options, Additional Rates and now Start Date, End Date, Billing Period, Period Groupings, Tax Default, SLA Policy.
     

    All other setting changes will not be propagated to associated service items. Additional propagation will be added iteratively as development work is complete.

Fixed Issues

  • Fixed

    A problem that resulted in invoice dates being off by one day upon export to Xero has been fixed.

  • Fixed

    An issue that contacts of a disabled MSP Manager account could still access the Company portal has been resolved.

  • Fixed

    A problem that could cause the Assigned User of a ticket to no longer be displayed if a time is started from the Dashboard tab was fixed.

  • Fixed

    Technician accounts that have been disabled are no longer available for assignment in tickets.

  • Fixed

    The formatting of Expense details is once again retained upon saving the Expense.

  • Fixed

    An issue that could prevent the 'Reveal password' option from the Customer Dashboard from working has been corrected.

  • Fixed

    Search by 'Due Date' has been corrected to work in Helpdesk as it did in the Helpdesk (Classic Mode).

  • Fixed

    A problem that could result in the RMM outage attached to a ticket be reported from the wrong Var has been resolved.

Known Issues

  • Known

    You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser. This will be fixed in an upcoming release.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

  • Known

    The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.

  • Known

    When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.