MSP Manager Release Notes

Version 3.1 was first available for general availability (GA) on August 25th, 2017

What's New

  • New

    Service Plan Bulk Edit

    As of this release, edits to the following settings in a Service Plan will be propagated to associated Service Items at the customer level to now include Additional Rates.

    With these changes, edits to the following Service Plan Settings are propagated to associated service items: Name, Status, Default, Unit Cost, Asset Count settings, Description, Default Rates, Invoice Options and now Additional Rates.

    All other setting changes will not be propagated to associated service items. Additional propagation will be added iteratively as development work is complete.

Fixed Issues

  • Fixed

    Tickets Report now includes details of time entries when exported to CSV.

  • Fixed

    Exporting tickets to csv format from Helpdesk now includes complete data.

  • Fixed

    When sending responses from within tickets, the default mailbox is once again correctly selected in the From address.

  • Fixed

    A problem that would cause deleted Roles to remain associated to active User accounts has been corrected.

  • Fixed

    An issue that could result in an error when attempting to delete a large number of tickets simultaneously has been resolved.

  • Fixed

    Email responses will no longer break mid-word when text is wrapped.

  • Fixed

    A fix for 'EntityValidationErrors' when merging tickets has been included.

  • Fixed

    A problem that could result in the counts for open tickets could be reported incorrectly has been fixed.

  • Fixed

    An issue that could result in "An error has occurred" when trying to delete a user has been resolved.

  • Fixed

    The ability to setSservice Items as default has been restore. For existing Service Plans, edit the Service Plan in Account Settings and propagate the change. For new Service Plans, mark the Servcie Item as default when creating the Plan.

  • Fixed

    The assets of one customer will no longer remain visible when switching to another customer.

  • Fixed

    A problem that could result in the incorrect created/updated time in tickets has been fixed.

  • Fixed

    Inconsistencies in Search functionality have been resolved.

Known Issues

 

  • Known

    You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser. This will be fixed in an upcoming release.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

  • Known

    The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.

  • Known

    When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.