MSP Manager Release Notes

Version 3.0.1. was first available for general availability (GA) on August 18th, 2017

What's New

  • New

    Service Plan Bulk Edit

    As of this release, edits to the following settings in a Service Plan will be propagated to associated Service Items at the customer level to now include Default Rates.

    With these changes, edits to the following Service Plan Settings are propagated to associated service items: Name, Status, Default, Unit Cost, Asset Count settings, Description, Default Rates and Invoice Options.

    All other setting changes will not be propagated to associated service items. Additional propagation will be added iteratively as development work is complete.

Fixed Issues

  • Fixed

    A problem that allowed large numbers to be accepted when configuring Service Plans has been fixed.

  • Fixed

    An issue that made it not possible to edit/adjust a retainer period is fixed.

  • Fixed

    Searching for tickets by numeric value has been once again enabled.

  • Fixed

    An issue that allowed the Procedures from one customer to be in the Preview pane when switching to another Customer has been resolved.

  • Fixed

    A problem that could result in duplicate tabs would be opened when clicking on 'Support' options is resolved.

  • Fixed

    Irregular wrapping of text in the ticket report has been corrected.

  • Fixed

    When adding or editing a rate, mapped items will no longer display deleted mapped values.

  • Fixed

    The asset count in Service Items created from Service Plans is displaying the correct value.

  • Fixed

    The layout of html email notifications has been optimized to display better on mobile devices.

Known Issues

 

  • Known

    You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser. This will be fixed in an upcoming release.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

  • Known

    The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.

  • Known

    When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.