MSP Manager Release Notes

Version 3.0.1. was first available for general availability (GA) on August 11th, 2017

New
Service Plan Bulk Edit

As of this release, edits to the following settings in a Service Plan will be propagated to associated Service Items at the customer level.

• "Use Asset Count", Including Asset Class based billing settings, for Flat Fee service Plans

• Status (i.e. active vs not active)

With these changes, edits to the following Service Plan Settings are propagated to associated service items: Name, Status, Default, Unit Cost, Asset Count settings, Description, and Invoice Options.

All other setting changes will not be propagated to associated service items. Additional propagation will be added iteratively as development work is complete.

Fixed
A problem that prevented Location and Contact fields from being automatically populated when creating a ticket from a ticket request has been fixed.

Fixed
An issue that could result in information from the wrong customer being shown when editing Customer > Passwords has been resolved.

Fixed
Mapping items in Xero will no longer change the overage rate for the mapped item to $0.

Fixed
An issue which prevented assigned users from being removed from a Customer has been addressed.

Known
You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser. This will be fixed in an upcoming release.

Known
The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

Known
The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.

Known
Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

Known
The tickets list in the Customer tab is showing the incorrect completed date. To work around this issue, use Classic Mode or view the completed date from within the ticket editor.

Known
Customer Tab is not successful when applying Ticket Status filters on a customer Ticket List. Classic Mode can be used to work around this issue.

Known
Selecting 'View Bill' from Customers > Service Items currently will not display the bill and loads a blank page. You can view the bill form Company Dashboard > Service Utilization as a work-around.

Known
When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

Known
Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.