MSP Manager Release Notes

Version 2.8.1 was first available for general availability (GA) on July 22, 2016

Fixed Issues

  • Fixed

    An issue where creating a ticket from a ticket request increments the ticket queue count but doesn’t decrement the ticket request count has been fixed.

  • Fixed

    An issue where overage calculations on hourly retainer service items would not calculate correctly if the base amount was set to $0 has been fixed.

  • Fixed

    An issue that prevented viewing attachments on billed tickets has been resolved.

  • Fixed

    An issue that could cause duplicate notifications for old responses to be sent has been resolved.

  • Fixed

    On stop timer event, "Describe what you were working on..." popup window was not displaying. This has been resolved.

Known Issues

  • Known

    There is no grantable permission for the new Merge Ticket feature - this will be available to all users. This issue will be resolved in version 2.9.

  • Known

    There is no grantable permission for add customers, contacts, and locations on the fly - this will be available to all users. This issue is resolved in version 2.9.