MSP Manager Release Notes

Version 2.6 was first available for general availability (GA) on April 22, 2016

What's New

  • New

    Role-Based Permissions; Assign one or many roles per user, view all roles, permissions, and assigned users at a glance, fully customize and create your roles under Account Settings -> Roles.

  • New

    Multiple Monitored Mailboxes; Define a default 'From' address per customer, configure multiple monitored mailboxes for inbound ticket requests, Select a different 'From' address when responding to a ticket.

Fixed Issues

  • Fixed

    Android mobile app – blank ticket list for all tabs and customer list not showing in the customer dropdown.

  • Fixed

    Unable to delete MSP manager credentials after user delete.

  • Fixed

    When setting appointment times the end times change to several days in the future.

  • Fixed

    Reponses by technician in case is not added to the existing case.

  • Fixed

    Helpdesk – Completed tickets becomes duplicate on load event in the Reading View.

  • Fixed

    Ticket routing still routing after skills are removed.

  • Fixed

    iOS app – Only top half of the notes section of a time entry is available.

  • Fixed

    “To” and “CC” fields only show one contact for a company.

  • Fixed

    Service items have unintentional change of currency.

  • Fixed

    Contacts are not available when adding Responses to a ticket.

  • Fixed

    Notifications not being sent for Ticket Request when using TicketSourceType.

  • Fixed

    Asset page not responding when very large amount of assets are available.

  • Fixed

    500 Internal Server Error may occur when a large Billing run is attempted.

  • Fixed

    Ticket requests not appearing automatically.

  • Fixed

    iOS app – Cannot complete tickets.

  • Fixed

    SLA status of each ticket is unavailable in UI.

  • Fixed

    Increased length of locationName field in Assets.

  • Fixed

    Dashboard – In some cases duplicate tickets are being created when viewing quickly after ‘Completing’ ticket.

  • Fixed

    Issue type in ticket is not customizable.

  • Fixed

    First time, for new tickets, requires contact to be opened before notification of a new note in the ticket.

  • Fixed

    Android App – Selecting an email response in the ‘Correspondance’ tab of a ticket, a keyboard is displayed even when no editable field exists.

  • Fixed

    Manually entering Time Entry and tabbing to description field causes the start time to decrease by 1 minute.

  • Fixed

    Notification – Notification not sent when user is assigned to a ticket.

  • Fixed

    Screenshots being stripped out of ticket replies.

  • Fixed

    Taxable status not being checked off on a routed ticket.

  • Fixed

    Creating a duplicate ticket does not populate customer information fields intermittently.

  • Fixed

    Android App – Requesting a password secret when it is not set originally.

Known Issues

  • Known

    Accessing Tickets from N-central is not working as expected. This will be fixed in an emergency update as soon as possible. thank you for your patience.