MSP Manager Release Notes

Version 2.4.1 was first available for general availability (GA) on January 22, 2016

New
Helpdesk – Auto response sent to Customer when a ticket is completed.
New
Improvement to Search capabilities to include child records of the ticket:
• Time entry
• Expense
• Response
• Note

Fixed
The Logo and menu may show prior to the login page being complete
Fixed
The Owner secret could not be set properly in the web console
Fixed
Importing a customers may not function correctly
Fixed
Reports were not using the correct “Adjustment” time properly
Fixed
Using the name filter property in the Timesheet report may not function properly
Fixed
The user is not able to create a new ticket for a contract that would expire on that day
Fixed
An Email responses to a ticket may be added to a new ticket rather than registered to the existing ticket as expected
Fixed
IMAP connections may fail to hosted Microsoft hosted exchange servers
Fixed
The display name of the attachment is not saved as expected
Fixed
The “In progress hours” display on the “Company Dashboard”, “User stat” section, is incorrect
Fixed
Email notifications sent to a user when the ticket is assigned may not be delivered as expected
Fixed
An MSP Manager user is still present after being deleted
Fixed
An issue has been resolved where using the Mark Complete was not always changing the state to Completed.