MSP Manager Release Notes

Version 2.4.1 was first available for general availability (GA) on January 22, 2016

What's New

  • New

    Helpdesk – Auto response sent to Customer when a ticket is completed.

  • New

    Improvement to Search capabilities to include child records of the ticket:
    • Time entry
    • Expense
    • Response
    • Note

Fixed Issues

  • Fixed

    The Logo and menu may show prior to the login page being complete

  • Fixed

    The Owner secret could not be set properly in the web console

  • Fixed

    Importing a customers may not function correctly

  • Fixed

    Reports were not using the correct “Adjustment” time properly

  • Fixed

    Using the name filter property in the Timesheet report may not function properly

  • Fixed

    The user is not able to create a new ticket for a contract that would expire on that day

  • Fixed

    An Email responses to a ticket may be added to a new ticket rather than registered to the existing ticket as expected

  • Fixed

    IMAP connections may fail to hosted Microsoft hosted exchange servers

  • Fixed

    The display name of the attachment is not saved as expected

  • Fixed

    The “In progress hours” display on the “Company Dashboard”, “User stat” section, is incorrect

  • Fixed

    Email notifications sent to a user when the ticket is assigned may not be delivered as expected

  • Fixed

    An MSP Manager user is still present after being deleted

  • Fixed

    An issue has been resolved where using the Mark Complete was not always changing the state to Completed.