MSP Manager Release Notes

Version 2.3 was first available for general availability (GA) on December 18, 2015

New
Ticket routing based on technician workload
New
SLA Company Overview report
New
SLA Breached Tickets report
New
Asset List report
New
Display in-progress hours in service utilization
New
Import customers from N-central
New
Helpdesk ticket list filters are now available in My Dashboard and Customers tabs
New
Filter the asset list based on device class and/or status
New
Access customer procedures and contact information without leaving the ticket via the Info Panel
New
Ticket list “sticky sort” – remember your last sort option
New
Notify the external ticket contact when a ticket gets assigned
New
Colors for new ticket priorities
New
More intelligent error handling & display from IMAP mailbox

Fixed
Square brackets in ticket or time entry description causes Quickbooks Desktop export to fail
Fixed
Under certain scenarios, ticket routing will fail and the email will go into the Inbound Ticket list
Fixed
Tickets with a large number of time entries or other entities take a long time to load
Fixed
Under certain scenarios, user cannot edit the start time of an existing time entry
Fixed
Click on an appointment in My Dashboard > My Timesheet does not open the appointment
Fixed
Editing an existing password that was created before the Owner Secret feature was available displays what appears to be an error, however it should be informational and helpful
Fixed
Time entries added to a new (unsaved) ticket are not sorted properly
Fixed
Under certain scenarios, the Ticket Creation notification is not sent after the ticket has been routed through the Ticket Routing engine
Fixed
The customer portal default logo is displayed before the custom logo is loaded