MSP Manager Release Notes

Version 2.3 was first available for general availability (GA) on December 18, 2015

What's New

  • New

    Ticket routing based on technician workload

  • New

    SLA Company Overview report

  • New

    SLA Breached Tickets report

  • New

    Asset List report

  • New

    Display in-progress hours in service utilization

  • New

    Import customers from N-central

  • New

    Helpdesk ticket list filters are now available in My Dashboard and Customers tabs

  • New

    Filter the asset list based on device class and/or status

  • New

    Access customer procedures and contact information without leaving the ticket via the Info Panel

  • New

    Ticket list “sticky sort” – remember your last sort option

  • New

    Notify the external ticket contact when a ticket gets assigned

  • New

    Colors for new ticket priorities

  • New

    More intelligent error handling & display from IMAP mailbox

Fixed Issues

  • Fixed

    Square brackets in ticket or time entry description causes Quickbooks Desktop export to fail

  • Fixed

    Under certain scenarios, ticket routing will fail and the email will go into the Inbound Ticket list

  • Fixed

    Tickets with a large number of time entries or other entities take a long time to load

  • Fixed

    Under certain scenarios, user cannot edit the start time of an existing time entry

  • Fixed

    Click on an appointment in My Dashboard > My Timesheet does not open the appointment

  • Fixed

    Editing an existing password that was created before the Owner Secret feature was available displays what appears to be an error, however it should be informational and helpful

  • Fixed

    Time entries added to a new (unsaved) ticket are not sorted properly

  • Fixed

    Under certain scenarios, the Ticket Creation notification is not sent after the ticket has been routed through the Ticket Routing engine

  • Fixed

    The customer portal default logo is displayed before the custom logo is loaded