MSP Manager Release Notes

Version 2.2, was first available for general availability (GA) on November 6, 2015

New
Routing Based on RMM as source
New
Routing Based on Location
New
SLA Management - Visual Indication of Breach (Ticket Bubbles to the top of list as SLA Breach nears).
New
SLA Management - Notifications sent as ticket nears breach
New
Billing Configuration (Exporting Service Item into Asset Information)

Fixed
Taxable expenses not showing tax in billing batch preview
Fixed
Knowledge- Limitation for Notes field should be there in complete Knowledge module.
Fixed
Helpdesk - Ticket export missing Age column
Fixed
Helpdesk - Disable double clicking for time entry submission
Fixed
Billing - Service item dates not matching culture settings on generated invoices
Fixed
Ticket timer affects displayed filter tickets
Fixed
Unable to re-save Portal URL Prefix
Fixed
Billing - Sort time entries/tickets on invoices chronologically
Fixed
Knowledge - Passwords not saving for new customers
Fixed
Customer tab > Tickets > New ticket should auto-populate Customer and Contract
Fixed
IMAP Ticket mailbox not receiving emails
Fixed
Branding is delayed in displaying
Fixed
Create ticket from Inbound email - the CreatedDate of the original Response should be = received date
Fixed
Ticket Number sort changes
Fixed
Helpdesk - Ticket Routing - Contact not created automatically if email domain is recognized
Fixed
Quick ticket timer action creates duplicates in ticket list and subsequently causes ALL customer tickets to show in lists thereafter