MSP Manager Release Notes

Version 2.2, was first available for general availability (GA) on November 6, 2015

What's New

  • New

    Routing Based on RMM as source

  • New

    Routing Based on Location

  • New

    SLA Management - Visual Indication of Breach (Ticket Bubbles to the top of list as SLA Breach nears).

  • New

    SLA Management - Notifications sent as ticket nears breach

  • New

    Billing Configuration (Exporting Service Item into Asset Information)

Fixed Issues

  • Fixed

    Taxable expenses not showing tax in billing batch preview

  • Fixed

    Knowledge- Limitation for Notes field should be there in complete Knowledge module.

  • Fixed

    Helpdesk - Ticket export missing Age column

  • Fixed

    Helpdesk - Disable double clicking for time entry submission

  • Fixed

    Billing - Service item dates not matching culture settings on generated invoices

  • Fixed

    Ticket timer affects displayed filter tickets

  • Fixed

    Unable to re-save Portal URL Prefix

  • Fixed

    Billing - Sort time entries/tickets on invoices chronologically

  • Fixed

    Knowledge - Passwords not saving for new customers

  • Fixed

    Customer tab > Tickets > New ticket should auto-populate Customer and Contract

  • Fixed

    IMAP Ticket mailbox not receiving emails

  • Fixed

    Branding is delayed in displaying

  • Fixed

    Create ticket from Inbound email - the CreatedDate of the original Response should be = received date

  • Fixed

    Ticket Number sort changes

  • Fixed

    Helpdesk - Ticket Routing - Contact not created automatically if email domain is recognized

  • Fixed

    Quick ticket timer action creates duplicates in ticket list and subsequently causes ALL customer tickets to show in lists thereafter