MSP Manager Release Notes

Version 2.16.2 was first available for general availability (GA) on July 8th, 2017

What's New

MSP Manager 2.16.2 upgrade is now complete and brings the following changes:

  • New

    Integrated Support Chat

    As of this release getting support is even easier using the integrated live chat feature. Simply click on "Live Chat" under the "Get Support" and you will be connected to a SolarWinds Support Representative.

Fixed Issues

  • Fixed

    In the timesheet report, rates are now correctly grouped by rate name, not rate value.

  • Fixed

    A problem that would result in some characters being improperly displayed in exported time entries has been fixed.

  • Fixed

    The values exported for time entries now show the proper values. As well, date and time entries are correctly formatted as per MSP Company settings.

  • Fixed

    An issue that would result in expiry notifications being sent for inactive service items has been corrected.

  • Fixed

    The problem where the 'Tax Default' option in configuring a Service Item was disabled has been resolved.

  • Fixed

    The issue of rates not being available when adding time entries has been fixed.

  • Fixed

    A problem that could cause inline images in responses to be improperly displayed has been corrected.

  • Fixed

    Known Issue Fixed: An issue that could cause buttons in the Customers tab to disappear on occasion has been resolved.

  • Fixed

    Deleted locations are not longer being presented for mapping in N-central.

  • Fixed

    Known Issue Fixed: A problem that prevent Rates from loading in time entries has been resolved.

Known Issues

 

  • Known

    You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser. This will be fixed in an upcoming release.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the ‘<’ back arrow.

  • Known

    The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    The Tickets List in the Customer is showing the incorrect Completed Date to work around this issue at this time use Classic Mode.

  • Known

    Customer Tab is not successful when applying Ticket Status filters on a customer Ticket List. Classic Mode can be used to work around this issue.

  • Known

    Selecting 'View Bill' from Customers > Service Items currently will not display the bill and loads a blank page. You can view the bill form Company Dashboard > Service Utilization as a work-around.

  • Known

    When first selecting the 'Queues' menu option in Helpdesk, the ticket list is not updated until you select a specific Queue.

  • Known

    Search for customers in Service Plan is not working when using ENTER. As a work-around, click on the 'Search' icon.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.